What are the responsibilities and job description for the FirstEnergy Met-Ed Customer Service Representative (Job #33314) position at InnoSource?
Customer Service Representative
Are you ready to jumpstart your career with a Fortune 200 company that values your hard work and customer service skills? FirstEnergy Met-Ed, a leader in the utility industry, is looking for motivated Customer Service Representatives to join our team!
Why Join Us?
- Fantastic Work Schedule: Enjoy a stable, Monday through Friday schedule!
- Great Pay: Starting at $17.00/hour with opportunities for growth and advancement.
- Outstanding Benefits: Comprehensive medical insurance, dental reimbursement, and life insurance.
- Comprehensive Training: Get paid to learn with our on-site training program that ensures your success.
- No Sales or Telemarketing: Focus solely on providing excellent service—no high-pressure sales!
Key Responsibilities - Customer Service RepresentativeYour Role as a Customer Service Representative
As the voice of FirstEnergy Met-Ed, you’ll be the first point of contact for our valued customers. After completing our paid training, you will:
- Deliver Outstanding Service: Answer inbound calls and provide solutions to service-related questions.
- Resolve Billing Questions: Assist with payment options, billing concerns, and account maintenance.
- Assist During Emergencies: Process outage and emergency calls with professionalism and care.
- Build Customer Trust: Document account notes and use your independent judgment to resolve concerns calmly and courteously.
Education and Experience - Customer Service RepresentativeWhat We’re Looking For
- Education: High school diploma or GED.
- Experience: Previous customer service experience is a must.
- Skills: Strong communication, problem-solving abilities, and a professional demeanor.
Benefits and Pay - Customer Service Representative
- Competitive pay starting at $17.00/hour.
- Comprehensive benefits package, including medical, dental, and life insurance.
- Paid training to set you up for success.
- Endless growth opportunities in a Fortune 200 company.
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About InnoSource
InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.
Pre-Employment Checks
As part of our hiring process, InnoSource may obtain a background check (known as a "Consumer Report") from a Consumer Reporting Agency. This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment history, credit history, or other background information. A drug and/or nicotine screen may also be required.
By “Submitting” this application/form you are opting-in/signing up for texts, you consent to receive communication via text messages from InnoSource, Inc. at the number provided, including messages sent by an auto dialer. Message and data rates may apply. Message frequency varies. Privacy Policy and Terms.
Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran
Pay: $17.00 per hour
Benefits:
- Health insurance
- Referral program
Work Location: In person
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time OffSalary : $17