What are the responsibilities and job description for the Call Center/Help Desk Analyst position at Innosoul inc?
Job ID: TN-66463
Onsite/Local (Nashville ONLY) Call Center/Help Desk Analyst with Active Directory, iOS Management/Support/Deployment, Printer/Network/Application troubleshooting, MSRA/RDP, VPN, ServiceNow, Cisco WebEx/Presence experience
Location: Nashville, TN (DOT)
Duration: 12 Months
Candidate Must Be Local Nashville
Must be able to lift at least 50 pounds.
IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required
Printer Administration and Troubleshooting
- Server Print Queue, and local Queues
Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi
Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
Remote support - MSRA
- RDP
- TEAMs
- Webex
Hardware Deployment
ServiceNow
- Ticket management
- Ticket assignment