What are the responsibilities and job description for the Help Desk Support & Automation Specialist position at Innosoft Corporation?
Help Desk Support & Automation Specialist
Project Identifier
SC
Client
South Carolina
Agency
State of South Carolina
Location
Onsite
Location: 4900 Broad River Road, Columbia, SC, USA, 29212.
Candidate location: Candidate MUST be a CURRENT SC resident. No relocation allowed.
Contract Duration
6 Months (possibility of extension or conversion to a permanent role)
Interview Type
1. Virtual
2. Onsite
Visa Requirements
The candidate will have to be on an Innosoft W2.
At least 6 months of valid work authorization
(Citizen, GC, EAD, OPT-EAD, H4-EAD)
Tentative Start Date
11/30/2026
Deadline
11/12/2026
Project Overview
The State of South Carolina is seeking an experienced Help Desk Support & Automation Specialist to provide first-line technical support at its Broad River Road location in Columbia. The position supports staff in education, medical, and other facility operations.
The specialist will resolve help desk requests, troubleshoot issues from the network through the endpoint, and help improve day-to-day support operations. A key part of the role is working closely with the Help Desk Manager to capture operational knowledge, document procedures and workflows, support cross-training, and identify opportunities to automate recurring work.
This position is based in one building at a secure juvenile correctional facility. The selected candidate must complete the facility’s required background screening before starting.
· Serve as a first point of contact for help desk requests and rotating call queue coverage.
· Troubleshoot network, endpoint, and user access issues.
· Perform password resets and assist users with common technical problems.
· Support staff in education, medical, and facility operations.
· Record, track, and resolve requests using a ticketing system.
· Work with the Help Desk Manager to capture existing processes and operational knowledge.
· Create and maintain clear SOPs, workflows, and support documentation.
· Help cross-train staff and improve consistency in help desk operations.
· Identify opportunities to automate routine tasks and improve support functionality.
· Assist with endpoint management as needed.
Requirements
Education and Certifications:
· Bachelor’s degree or equivalent relevant experience (4 additional years of relevant experience if the candidate has a High School Diploma; 2 additional years of relevant experience if the candidate has an Associate’s Degree).
Required Skills:
· 10 years of experience using ticketing software; experience with any ticketing platform is acceptable.
· 10 years of IT troubleshooting, help desk, and/or technical support experience.
· Experience with network-to-endpoint issues.
Preferred Skills:
· Experience with PowerShell, Power Automate, or the Microsoft Power Platform.
· Experience developing AI-enabled workflows or other automation.
· Endpoint management experience.
· Microsoft Intune experience.
· Microsoft MD-102 certification (Microsoft 365 Certified: Endpoint Administrator Associate).
Benefits
Salary : $65,000 - $70,000