IT Helpdesk Support Specialist

Position Overview:

InnoActive Group are leaders in providing project management and technology advisory primarily in public agencies and Fortune 500 entities. InnoActive Group has managed various construction and technology projects ranging in size from small projects to multi-billion-dollar capital programs.

We are seeking a detail-oriented and professional IT Helpdesk Support Specialist to provide on-site technical support in a court-based environment. This role is ideal for someone with experience supporting traditional judicial systems, including e-court platforms and reporting tools such as Crystal Reports. The ideal candidate is dependable, customer-focused, supporting critical court operations.

Key Responsibilities:

• Provide day-to-day technical support for court staff, including judges, clerks, and administrative personnel
• Support and maintain e-court systems and other judicial applications
• Assist with report generation, troubleshooting, and modifications using Crystal Reports
• Document issues, resolutions, and procedures with a high level of accuracy and attention to detail
• Coordinate with internal IT teams and external vendors as needed
• Ensure minimal disruption to court operations by responding quickly to service requests

Requirements:

• Prior experience providing IT help-desk or desktop support in a professional environment
• Familiarity with court or judicial systems, including e-court platforms
• Working knowledge of Crystal Reports for reporting and troubleshooting
• Strong problem-solving skills and attention to detail
• Excellent communication and customer service skills
• Ability to work independently in an on-site setting
• Professional demeanor and ability to handle sensitive information with discretion

If you are a results-driven professional with strong problem solving skills, then we want to hear from you. Apply now to join our team as a IT Helpdesk Support and contribute to delivering solutions that make a difference in the lives of our customers.

We offer a competitive salary and benefits package, along with opportunities for professional development and advancement.

InnoActive Group is an equal opportunity organization and will not tolerate discrimination based on age, ethnicity, ancestry, gender, national origin, disability, race, size, religion, sexual orientation, socioeconomic background, or any other status prohibited by applicable law. InnoActive Group participates in e-Verify.