What are the responsibilities and job description for the Part-Time Desktop Technician position at INNO4?
Position Overview ServicePoint is seeking a Part-Time Desktop Technician to provide onsite IT support for two client locations in Cambridge and Boston, MA. This role offers approximately 24 hours per week, typically structured as two days in Cambridge and one day in Boston, with flexibility as needed. The ideal candidate is a field-experienced IT professional looking for steady, part-time work while maintaining other project commitments. The Part-Time Desktop Technician will support end users by providing hardware, software, and application assistance, troubleshooting, and general IT services in a Windows and Microsoft 365 environment with occasional Mac support.Key ResponsibilitiesProvide onsite technical support to end users at both client locations.Manage and resolve escalated support tickets.Install, uninstall, and troubleshoot approved software applications.Perform onboarding and offboarding of users.Support conference room and audiovisual equipment, printers, and phones.Assist with basic system administration tasks as needed.Provide general desktop, laptop, and peripheral support for Windows 10/11, Mac (3 users), Microsoft 365, and standard printers.Required QualificationsMinimum 3 years of professional IT experience.Strong software troubleshooting skills in Windows 10/11 environments.Experience with Microsoft 365 installation and troubleshooting.Familiarity with Mac devices.Excellent communication and customer service skills.Flexible, dependable, and able to manage a part-time schedule across two locations.Preferred SkillsPrior experience in onboarding/offboarding users.Knowledge of conference room AV systems, printers, and phone support.Comfortable supporting multiple end-user environments and escalating issues appropriately.ServicePoint is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.ServicePoint is committed to providing accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please communicate the specific accommodations needed as soon as possible so they can be provided for you.
Salary : $22 - $28