What are the responsibilities and job description for the Guest Service Agent position at INNKEEPER PROPERTIES INC?
As a Guest Service Agent at Daly Seven, you are more than just a front desk agent—you are our brand ambassador, a local expert, and the friendly face that welcomes our guests home. We don’t just check people in; we create seamless, memorable experiences through speed, accuracy, and genuine care.
What You’ll Do
Create Connections & Solve Problems
- Greet guests with warmth, checking them in and out with friendliness, speed, and accuracy.
- Be the go-to expert for local attractions, restaurants, and events, using specific publications and maps to provide directions.
- Handle guest complaints with professional care and concern.
- Promote our franchise membership club and help guests secure future stays at your hotel and other Daly Seven properties.
- If our hotel is full, you will proactively help guests find lodging via referrals.
Master the Details
- Maintain accuracy in handling cash, managing the cash drawer, and balancing shift reports daily.
- Take and record reservations accurately, verify credit card validity, and stay updated on daily and future reservation status.
- Operate the switchboard, master computer operations (including shutdown procedures), and maintain the location of the ADA box.
- Ensure the lobby and office are clean at all times, and expertly set up the continental breakfast and coffee service.
Ensure Safety & Security
- Act as a vital part of our security team by reporting potential hazards and investigating alleged injuries in the absence of a manager.
- Maintain knowledge of emergency procedures, the fire system (including shutting off false alarms), and the location of emergency lights and utility cut-offs (gas, electric, and water).
- Complete Incident Reports for guests or Accident Reports for employees when necessary.
This job description is a general summary of duties and is not an exhaustive list. Other duties, which are not listed, may be required from time to time.
- Prior hotel brand experience and/or customer service experience preferred.
- Excellent verbal and written skills.
- Computer proficiency.
- Ability to stand for an extended period of time, lift up to 10 pounds, bend, stoop, and regularly go up and down stairs.