What are the responsibilities and job description for the Onsite IT Support Technician position at INNIO?
The INNIO Advantage:
By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable, and sustainable energy solutions for today—and tomorrow. We are helping to meet today’s energy needs with 64 GW of installed capacity and 48,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future. It’s time to take engines to a place no one else can. Welcome to a World of Innovation and Inspiration. Welcome to INNIO!
INNIO has launched a joint venture between Jenbacher, a global leader in gas engines, power equipment, and automation technology, and Gfoellner, a top-tier manufacturer of custom-made vehicle bodies and containers. Our goal is to synergize our expertise to deliver innovative, high-quality, and reliable solutions to our customers.
The Onsite IT Support Technician will be based at our Trenton, NJ facility in an onsite capacity & will have a specialized focus on industrial IT project contribution, end user and network support. They will be instrumental in maintaining a robust IT infrastructure while actively participating in projects related to industrial technology. In your role, you will be responsible for the local IT landscape, the provision of end-user support, and the contribution of expertise to projects to improve our industrial IT capabilities in coordination and compliance with the standards of the global IT departments.
Key Responsibilities:
- Network Infrastructure Management:
- Diagnose and resolve network connectivity issues for users, devices & industrial machines; provide hands-on support for network-related incidents (LAN&WAN) in coordination with the network team
- Configure and optimize network devices, ensuring high-performance and reliability for industrial applications.
- End User Support:
- Install, configure and maintain laptops, desktops and mobile devices (Intune)
- Provide responsive and effective technical support to end-users, addressing hardware, software, and network-related issues.
- Collaborate with users to understand their needs and tailor solutions that enhance their productivity.
- Support Onboarding and Offboarding activities.
- Industrial IT Project Contribution:
- Actively participate in industrial IT projects, contributing expertise to design and implement technology solutions that align with organizational objectives.
- Collaborate with cross-functional teams to integrate IT solutions into industrial processes, ensuring efficiency and reliability.
- Troubleshooting and Issue Resolution:
- Diagnose and resolve complex technical issues related to both network infrastructure and industrial IT systems. Collaborates with network architects on network optimization.
- Secures network system by establishing and enforcing policies and defining and monitoring access.
- Work closely with project teams to troubleshoot and optimize IT components in industrial environments.
- Hardware and Software Integration:
- Assist in the integration of industrial-specific hardware and software solutions, ensuring compatibility and optimal performance based on the company compliance and standards.
- Collaborate with vendors and internal teams to implement and support industrial automation systems.
- Documentation and Training:
- Maintain detailed documentation of network configurations, industrial IT systems, and support procedures.
- Develop training materials for end-users and contribute to the knowledge base for ongoing support and project handovers.
Minimum Qualifications:
- Proven experience as an IT Technician with a focus on network administration and industrial IT.
- In-depth knowledge of network protocols, industrial automation, and cybersecurity in industrial settings.
- Certifications such as CCNA, CompTIA Network , or relevant industrial IT certifications are highly desirable.
- Strong problem-solving skills and the ability to troubleshoot complex issues.
- Excellent communication and collaboration skills.