What are the responsibilities and job description for the Field Service Engineer - Electrical position at INNIO?
About Us:
At Revolution Power Solutions (RPS), a division of INNIO Waukesha Engines, we design and deliver turnkey power solutions that thrive under extreme conditions. Whether you’re in oil & gas, power generation, or industrial operations, we provide fuel-flexible, overbuilt systems that perform when it matters most.
Why Join Revolution Power Solutions?
Be part of an innovative and fast-growing team developing cutting-edge power generation and oilfield solutions. If you have a passion for mechanical design, problem-solving, and product development, we want to hear from you!
Role Summary:
The Field Service Engineer - Electrical will be responsible for assisting internal technicians, end-customers, and OEM's in advanced troubleshooting, failure analysis, warranty, start-ups and on-site training, as required to meet the customers' needs.
Position Responsibilities:
- In addition to commissioning and new product support, this position will provide advanced technical support/resolution to end-customers focusing on mechanical systems such as engines, pumps, transmissions, etc.
- Develop scope of work to be executed by Field Service Technician.
- Provide troubleshooting direction to Field Service Technicians.
- Confidently handle escalations and interface with other products outside of their core area.
- Act as interface between customer and the business.
- Perform duties in compliance with all applicable departmental and divisional quality procedures and work instructions.
- Identify and report all customer quality or compliance concerns immediately to the organization.
- Leverage the latest technology and tools (e.g. predictive analytics and myPlant) to identify and execute proactive maintenance interventions.
- Submit detailed reports concerning inspections, service work, failure analysis, and regional activities.
- Support Root Cause Analyses and site investigations of equipment issues/failures and present findings to the channels and customers.
- Take ownership of service cases either remotely or on-site and bring them to final resolution. Involve/escalate cases as needed with limited or no supervision.
- Communicate fleet and product issues to the engineering teams, commercial teams and product line managers to identify new opportunities.
Minimum Requirements:
- Bachelor’s Degree from an accredited university or college (or a High School Diploma with a minimum of 4 years of experience in a support or maintenance engineering position).
- Minimum of 7 years’ experience servicing and troubleshooting internal combustion engines, generators, gensets, transmissions, hydraulic fracturing and/or power generation equipment.
- 2 year Field experience on advanced troubleshooting.
- Legal authorization to work in the U.S without Visa sponsorship.
Preferred Skills:
- Strong computer and analytical skills.
- Strong interpersonal skills with customer, peers, team members.
- Ability to work across organizational boundaries and to work in cross-functional and cross-regional teams.
- Demonstrated solid communicator - written and oral.
- Knowledge of Microsoft Office Word, Excel and Power Point software.
- Demonstrates accuracy and thoroughness.
- Live in the Midland/ Odessa area or willing to relocate into this geography.
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