Work Preparator / Field Services Coordinator - Jenbacher Engines

The INNIO Advantage

By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable and sustainable energy solutions for today and tomorrow.

We are helping to meet today’s energy needs with 64 GW of installed capacity and more than 50,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future.

We are looking for a Work Preparator for our Jenbacher Engine business in the Midland TX area.

Role & Responsibilities

The Work Preparator is responsible for ordering all the parts, consumables, Third Parties and tooling to enable the execution of Service on our install base delivered by our Field Service Technicians.

• Serve as the assistant and representative to the Field Service Staff Manager
• Handle all direct and indirect customer contacts in a proactive and professional way
• Uses deep technical knowledge of service activity to Identify parts and tools needed to prepare for service events and order through appropriate vendors
• Manage material and Third-Party resources in a cost sensitive way
• Trigger units’ BOM updates after service event executions in a timely manner
• Document all service events and triggered tasks within Oracle throughout the process
• Provide support to FS Staff Managers through continuous monitoring of all scheduled and unscheduled resources for optimized utilization in accordance with working regulations and guidelines
• Create required technical and commercial documentation during operations
• Ensure compliance with quality and EHS guidelines regarding internal and external resources
• Ensure Field Service Technicians meet all process discipline and business standards
• Support EHS by assisting with safety audits, recording EHS observations, and informing the department of any issues
• Review service events to track any unplanned actions/work which must be added
• Provide recommendations for improvement regarding operations initiatives
• Work within the services team to achieve service key performance indicators
• Perform other duties as assigned.
• Request quotes for transactional services.
• Upload service-related information into the system (PO, budget, special reports, etc.)
  
  

Qualification Requirements

• High school diploma or equivalent paired with technical business experience
• Deep understanding and technical knowledge of the Serving work across all product variants in order to organise and order all necessary servicing parts/ equipment
• Knowledge of customers and their requirements in order to respond effectively to queries and to deliver good customer service,
• technical knowledge of reciprocating engines a plus
• customer service abilities
• Multiple years of experience in preparing service excecution/ events and supporting of technical supervisors/coordinators required
• Strong skill working with Oracle ERP, Microsoft Office applications, technical databases desired
• Able to effectively interact and clearly communicate with customers at operational level
• Troubleshooting skills with analytical mindset
• Willingness to travel up to 10% for customer and employee audits
• Live in Midland area or willingness to move there