Field Service Support Manager

The INNIO Advantage

By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable and sustainable energy solutions for today and tomorrow.

We are helping to meet today’s energy needs with 64 GW of installed capacity and more than 50,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future.

As an Equal Opportunity Employer, INNIO offers a comprehensive array of international career opportunities and understands that diversity creates excellence. Known for leadership development, we aim to empower individuals to reach their full potential.

Position Overview

The Field Service Support Manager is responsible for providing centralized leadership and coordination across all support functions that enable successful field service execution. This role ensures that planning, preparation, parts, overhaul, and logistics activities are aligned, standardized, and fully prepared before field work begins.

Acting as the operational backbone of Field Service, this role removes barriers, resolves resource constraints, and drives readiness so that technicians, area managers, and operations can execute safely, efficiently, and on schedule.

This position will be based in Houston, TX – hybrid work schedule.

Responsibilities

• Provide centralized support to ensure work preparators, maintenance planning, overhaul project management, and parts management drive seamless, uninterrupted field execution
• Remove barriers, resolve resource constraints, and support teams in meeting field service priorities and uptime targets
• Communicate essential information, lead complex, multi‑workflow project planning by coordinating cross‑functional teams, managing deadlines, and driving collaborative execution to ensure field service activities are delivered efficiently and on schedule
• Ensure handoffs between planning, preparation, parts, overhaul, and field teams are clear, timely, and standardized
• Support major intervention readiness by ensuring supporting functions are aligned on timing, materials, and logistics
• Provide leadership over support processes to ensure workflows are fully aligned to enable technicians and operational managers to succeed
• Monitor key readiness indicators (e.g., schedule visibility, parts availability, overhaul readiness) and flags risks early
• Provide escalation support for delays, shortages, or process gaps
• Drives continuous improvement in support processes, tools, documentation, and coordination methods
• Ensures MyPlant data accuracy and reporting standards across the support functions
• Support parts and overhaul functions by ensuring compliance with safety and handling standards and maintaining strong coordination with warehouse operations
• Facilitates collaboration with Austria HQ and local team on parts, tooling, standards, and major project requirements
• Supports budgeting, forecasting, and operational planning for support functions within defined authority limits
• Coordinate with internal teams and vendors to process invoices and purchase orders accurately and on schedule
• Coach and develop support‑function staff to enhance efficiency, strengthen communication, and improve service to field operations
• Act as a central point for customer and internal escalations related to planning, parts readiness, overhaul scheduling, or logistics
• Champion a “field-first” mindset, ensuring support functions stay focused on enabling successful field delivery
• Perform other related duties as assigned to assist with successful operations and business continuity
  
  

Requirements

• Bachelor’s degree in Engineering, Business, Supply Chain, Operations Management, or equivalent experience
• Minimum five (5) years of experience in field service operations, service planning, parts management, overhaul coordination, or related service support roles
• Proven experience coordinating cross‑functional teams in a complex, operational environment
• Experience working with global organizations and HQ interfaces
• Demonstrated experience in the energy, power generation, industrial equipment, or similar industry
• Proficiency with service management and ERP systems
• Proficiency with Microsoft Office
• Ability to travel up to 25% as business demands
• Valid driver’s license
• Legally authorization to work in the U.S. without sponsorship now or in the future
  
  

Knowledge, Skills, & Abilities

• Strong understanding of field service execution, maintenance planning, parts logistics, and overhaul processes.
• Excellent organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment
• Ability to communicate clearly and effectively with internal teams and external customers
• Analytical and problem-solving skills to resolve escalations and implement process improvements that ensure compliance and operational efficiency
• Ability to work independently and collaboratively as part of a team, including effective coordination with cross-functional teams
• Ability to operate a forklift and/or other material‑handling equipment
• Ability to work in both office and field environments, including navigating workshops, service areas, and equipment as needed
• Ability to sit, walk, stand, bend, kneel, squat, stoop, and bend
• Sufficient visual acuity
• Ability to lift, carry, or move up to 60 lbs.