Security Command Center Manager

Overview

From our beginning in 1977, IPSC offered security officer patrols, and since then, we have expanded our offerings to include a number of security related services. Whether you are looking to secure your business, home or a government entity, IPSC has a valuable service to offer. IPSC offers armed and unarmed security guard services, patrol services, law enforcement officer services, commercial electronic security, fire protection, and emergency response services.

 We are looking for people who share the values that establish our business, and will not compromise, when it comes to:

• Commitment

• Excellence

• Integrity

• Responsiveness

• Service

 We want YOU to join us as we Relentlessly pursue Excellence in Security from a heart of Service to others.

Job Skills / Requirements

Job Description

Security Command Center Manager 

Come join a growing and exciting team! IPSC is a family owned and operated company, and we have been around since 1977. In the last few years, IPSC has seen significant growth and has spread into new markets across the country. If you are looking for a place to call home and somewhere you can grow with, IPSC is the place to be! 

IPSC is looking to find a leader who can bring a great team to the next level! This role serves as the oversight for our 24/7 Communications Hub. This center is comprised of 3-4 people 24/7, answering all calls, responding to operational needs, monitoring cameras and systems to address issues, assisting with quality assurance, and so much more! This department has grown and taken on new responsibilities, and now we are looking for a leader who can help bring us into the future. This next leader will need to: be able to create and implement training programs for the department, have the capacity to quickly learn and understand the day-to-day operations of our company, implement new initiatives and technologies, and ensure the entire department is exceeding expectations!

This position will be based out of the Corporate Office in Hammond. You must be able to be on call and willing to work days, nights, weekends, and holidays as you will be responsible for the operation of a department 24/7. Commitment and understanding the 24/7 nature of our work is a requirement for this position. 

This role is an integral part of the operation of our company and requires dedication and attention to detail.

Areas of Responsibility:

• Maintain the staffing of the department
• Training employees 
• Scheduling employees
• Creating and implementing policies and procedures 
• Ensuring quality customer service  
• Oversight of the quality of work of the entire team
• Work with other departments across the company to support their efforts, and implement new initiatives

Core Competencies:

• Technical proficiency
• Problem solving
• written & oral communication/interpersonal skills
• organization/time management
• customer service/teamwork
• Adaptability/flexibility
• Quality control/assurance
• Analytical skills
• attention to detail/accuracy
• leadership/people management
• Financial acumen
• compliance/risk management
• scheduling

This position is paid a weekly salary, requires high administrative and decision-making skills, and will supervise 15-20 employees.  

Equal Opportunity Employer/Veterans/Disabled If you need assistance to accommodate a disability; you may request an accommodation at any time.#IPSCT4S

Additional Information / Benefits