What are the responsibilities and job description for the Salon Receptionist position at Inn & Spa at Loretto?
Description
About Heritage Hotels & Resorts
Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service and community pride. We care for our guests, our team and our neighborhoods with the same intention. If you enjoy delivering thoughtful, detail-oriented service, we invite you to grow with us.
Why This Role Matters
The Salon Receptionist is the first point of contact for salon guests and plays a key role in creating a welcoming, organized and professional experience. By coordinating appointments, supporting salon professionals and providing exceptional guest service, this position helps ensure every guest enjoys a seamless experience that reflects the hospitality standards of Heritage Hotels & Resorts.
What You'll Do
- Welcome guests with warmth, professionalism and genuine hospitality.
- Schedule, confirm and manage salon appointments for hair and nail services.
- Answer guest questions regarding salon services, pricing, availability and promotions.
- Process guest check-ins, check-outs, payments and retail purchases.
- Support hairstylists and nail technicians by coordinating schedules and guest flow throughout the day.
- Maintain accurate guest records and appointment information.
- Promote salon services, retail products and special offerings.
- Maintain a clean, organized and inviting reception area.
- Assist with opening and closing procedures, including cash handling and reconciliation.
- Address guest concerns professionally and escalate issues when appropriate.
- Support salon promotions, special events and daily administrative operations.
Why You'll Love Working With Us
- Competitive pay and comprehensive benefits, including a 25% 401(k) match!
- Generous employee discounts across Heritage hotels, restaurants, spa and retail!
- Complimentary meals during scheduled shifts!
- Free employee parking!
- Supportive team culture with opportunities for growth and advancement!
- A workplace rooted in New Mexico pride and community values!
Requirements
- High school diploma or equivalent required.
- Previous experience in a salon, spa, hospitality, retail, front desk or customer service environment preferred.
- Strong customer service and communication skills.
- Excellent organizational skills with the ability to multitask in a fast-paced environment.
- Professional appearance and demeanor.
- Experience with appointment scheduling systems, point-of-sale systems or reservation software preferred.
- Basic computer proficiency and familiarity with Google Workspace applications.
- Ability to handle cash and retail transactions accurately.
- Ability to work a flexible schedule, including weekends and holidays as business demands require.
Salary : $15 - $17