What are the responsibilities and job description for the Restaurant Manager position at Inn & Spa at Loretto?
Description
Full-time Salary Position DOE plus benefits.
- Act as the manager-on-duty for all front-of-house service operations.
- Will be working out of Luminaria, Crafted, The Living Room and Pool Side Dining
- Oversee nightly execution of service standards, pacing, and guest flow across all outlets.
- Ensure full operational coverage and smooth transitions between outlets, particularly during high-volume nights, holidays, and events.
- Support and reinforce floor plans, table assignments, and reservations using OpenTable or similar platforms.
- Handle shift issues in real-time — guest concerns, service gaps, staff support — with calm, effective leadership.
- Provide real-time coaching and direction to FOH staff including servers, bartenders, hosts, runners, and bussers.
- Assist the Outlet Manager with training, onboarding, and performance reviews.
- Offer guidance to Outlet Supervisors during peak periods and help coordinate team collaboration across outlets.
- Lead pre-shift briefings with clear communication on service priorities, special events, and menu highlights.
- Ensure all guests receive attentive, personalized, and efficient service, especially during PM service.
- Personally engage with VIP guests and large parties, managing touch points throughout their visit.
- Proactively observe service flow and make adjustments to staffing, seating, or timing as needed to protect the guest experience.
- Resolve guest complaints graciously and professionally with follow-through and accountability.
- Assist the front desk operations when necessary providing manager oversight, de-escalation of guest complaints and assisting with service recovery when AGM, GM and FOM are not present
- Assist with evening closeout procedures: cash handling, server checkouts, reporting, and bar accountability across outlets.
- Document shift notes, service issues, and follow-up items for Outlet Manager review.
- Maintain accurate timekeeping records and assist with schedule coverage and adjustments when needed.
- Support inventory tracking, ordering communication, and bar restocking coordination.
- Uphold the standards and spirit of Heritage Companies, celebrating New Mexico’s culture and hospitality through service.
- Ensure all evening operations are aligned with brand expectations, including ambiance, music, cleanliness, and team presentation.
- Promote teamwork and cultivate a positive, professional, and service-driven culture across all food and beverage areas.
Benefits:
- Part-time employees receive: Dental & Vision!
- Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & Pet Insurance!
- 401k Matching!
- Employee meals while working!
- Free employee parking!
- Generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico!
- Growth & Development Opportunities amongst entire company!
- Looking for flexibility? Our PM shifts for this role are shorter, giving you the chance to balance work with personal goals and commitments!
HC3
Requirements
- 2 years of progressive leadership experience in upscale or luxury food & beverage environments.
- Strong working knowledge of restaurant operations, service etiquette, and guest relations.
- Demonstrated ability to lead a team in high-volume, high-expectation settings.
- Familiarity with POS systems (e.g., Aloha), reservation platforms (e.g., OpenTable), and scheduling tools.
- New Mexico Food Handler Certification and Alcohol Server Certification required.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to work flexible hours, with a focus on evenings, weekends, and holidays.
- Able to lift/carry 30 lbs and stand/walk for extended periods.