What are the responsibilities and job description for the Front Desk Agent position at Inn & Spa at Loretto?
Description
Essential Duties and Functions/Responsibilities/Tasks:
- Work under direction of Guest Experience Manager and/or Supervisor on shift (the lead Guest Experience Host/Front Desk Supervisor).
- Maintain high level of positive and professional approach with coworkers and guests.
- Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests.
- Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest.
- Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.
- Respond to guest challenges and find the appropriate resolution in a timely and professional manner.
- Maintain the upmost confidentiality and care with guest information.
Benefits:
- Part-time employees receive: Dental & Vision!
- Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & Pet Insurance!
- 401k Matching!
- Employee meals while working!
- Free employee parking!
- Generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico!
- Growth & Development Opportunities amongst entire company!
Requirements
- Must be a passionate people person, as this job is highly interactive and requires superb customer service skills.
- Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise.
- Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.
- Ability and willingness to work flexible hours including weekends, holidays and late nights.
- Ability to work on feet for eight hours or more.
- Must be able to lift/push/reach for/carry 25 pounds occasionally.
- 6 months to 1 year or equivalent combination of education and experience; high volume guest-interfacing hospitality experience preferred.
- High school diploma or equivalent experience/training.