What are the responsibilities and job description for the Front Desk - Guest Service Representative position at Inn on the River?
Company Description
The Inn on the River, located in Pigeon Forge, TN, offers a riverside hotel experience with all the amenities of a resort at an affordable price. Guests can enjoy a full hot breakfast bar daily and exceptional customer service in the heart of downtown Pigeon Forge. The hotel provides a comfortable home-like atmosphere for the perfect vacation getaway.
Role Description
This is for a full and part-time on-site role for a Guest Service Representative at The Inn on the River in Pigeon Forge, TN. The Guest Service Representative will be responsible for providing exceptional customer service, checking guests in and out, answering inquiries, making reservations and ensuring guest satisfaction throughout their stay.
Qualifications
- Excellent customer service and interpersonal skills
- Strong communication and problem-solving abilities
- Ability to multitask and work in a fast-paced environment
- Knowledge of hotel operations and reservation systems is a plus but will to train all of our systems to anyone with the desire to learn!
- Detail-oriented and attentive to guest needs
- Availability to work flexible hours, including nights, weekends and holidays
- High school diploma or equivalent
- Flexible Schedule required
- Must be able to lift 30 to 50lbs
Bonus incentives and commission available after 90 days. PTO starts to accrue after 90 days.