Front Desk Receptionist

POSITION SUMMARY

This position is responsible for conducting all nightly audit-related duties while answering the phones and using the hotel’s front desk reservation and computer systems for checking guests in and out in accordance with company standards.

ESSENTIAL JOB FUNCTIONS

Work Objectives

Process guest registrations, including the computation and collection of payment.

Complete and verify all audit paperwork, shift reports and checklists.

Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.

Maintain room status inventory.

Communicate all pertinent shift information to General Manager and other desk staff.

Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.

Send and receive telephone calls and facsimiles; sort incoming mail and messages.

Set up breakfast bar items in accordance with local health department codes, standards and regulations.

Restock breakfast bar food, drink and supplies, as needed.

Assist with upkeep of cleanliness and organization of lobby and front desk area.

Assist in filing and following up on work order process needs.

Perform minor repairs and/or replacements of room furniture, fixtures and equipment to include television sets, light fixtures, etc.

Perform other duties as assigned.

Process guest reservations via telephone using the reservation process.

Guest Satisfaction

Respond to guest needs, special requests and problems, as needed.

Process guest invocations of 100% satisfaction guarantee.

Smile, acknowledge and greet guests at front desk and other public areas.

Teamwork

Be available to work a flexible schedule.

Utilize effective written and verbal communication skills to interact with other departments.

Safety and Security

Perform work duties in accordance with Company safety and security policies and procedures, as well as in accordance with posted OSHA, HazCom and Blood Borne Pathogen regulations and other applicable state and local regulations.

Report and store lost-and-found items in accordance with hotel procedures.

Job Description

EDUCATION/EXPERIENCE:

MINIMUM EDUCATION:

High school diploma or equivalent.

MINIMUM EXPERIENCE:

Previous experience in the service industry is preferred but not required.

MINIMUM SKILL REQUIREMENTS:

Must be proficient in the use of common Windows-based programs, including Microsoft Word and Excel.

Ability to operate company issued hand-held electronic devices such as tablets as required for business purposes.

Must be able to operate basic office machines, i.e., copier, fax, printer, electronic key machine, etc.

Must display very good organization and time management skills.

Must have excellent communication and interpersonal skills with the ability to interact with many different personalities.

Must have sound judgment and discretionary skills and be able to work with little or no supervision.

Must be able to consistently work under pressure and simultaneously prioritize multiple projects.

Must be able to work with sensitive and confidential material.

Must be able to obtain valid, current and non-probationary driver’s license if required to operate hotel shuttle/van.

Obtain any locally required certifications.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS

Must be able to stand for extended periods, often for a minimum of 2 hours at a time.

Must be able to maneuver through all areas of the front office.

Must be able to lift up to 20 pounds and carry up to 10 pounds.

Must be able to bend, reach, kneel, twist and grip items while working at assigned area.

Must have the manual dexterity and coordination to operate office equipment, including computers, fax machines and photocopier.

Job Type: Part-time

Weekends Saturday and Sunday 3-11PM

Pay: $17.00 - $18.00 per hour

Ability to Relocate:

• Peekskill, NY 10566: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $18