What are the responsibilities and job description for the Assistant General Manager position at Inn at Pelican Bay?
Job Title: Assistant General Manager
Department: Hotel Operations
Reports To: General Manager
Location: Inn at Pelican Bay, Naples, Florida
Employment Type: Full-Time On-site
Job Summary:
We are seeking an experienced and dynamic Assistant General Manager (AGM) to join our leadership team. The AGM will work closely with the General Manager to oversee daily hotel operations, ensure guest satisfaction, manage departmental staff, and contribute to driving overall profitability. The ideal candidate is hands-on, service-oriented, and passionate about hospitality management.
Key Responsibilities:
- Assist the General Manager in overseeing all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and Purchasing.
- Ensure consistent delivery of exceptional guest service throughout the property.
- Monitor and manage day-to-day operations to maintain high standards of cleanliness, efficiency, and guest experience.
- Supervise department heads and support their operational and personnel needs.
- Assist in the preparation of budgets, forecasts, and reports.
- Handle guest complaints and resolve issues in a professional, timely manner.
- Purchase supplies for all departments.
- Ensure coding is correct for purchased items and aligns with the budget.
- Meet with vendors and cross-compare products.
- Take a leadership role in Capital Projects
- Participate in recruiting, training, scheduling, and evaluating staff.
- Ensure compliance with health, safety, and company policies and procedures.
- Support Marketing and Sales initiatives to increase occupancy and revenue.
- Step into the role of General Manager in their absence.
Qualifications:
- Bachelor’s degree in hospitality management, Business Administration, or related field preferred.
- 3 years of hotel upper management.
- Strong leadership, organizational, and interpersonal skills.
- Excellent problem-solving and conflict resolution abilities.
- Knowledge of hotel management software (PMS, POS systems).
- Ability to work a flexible schedule, including nights, weekends, and holidays.
Key Competencies:
- Guest-focused mindset
- Strong communication and decision-making
- Attention to detail
- Financial acumen
- Team leadership and development
Benefits:
- Competitive salary and performance-based bonuses
- Health, dental, and vision insurance
- Paid time off and holidays
- Professional development opportunities
Job Type: Full-time
Work Location: In person