What are the responsibilities and job description for the Front Desk Agent position at INN AT MIDDLETOWN?
We are seeking a friendly, organized, and customer-focused professional to serve as the first point of contact for guests and visitors. In this role, you will help create a welcoming experience, support daily front desk operations, and ensure smooth communication across departments. The ideal candidate is dependable, detail-oriented, and comfortable working in a fast-paced environment.
Responsibilities
- Welcome guests and visitors with a professional and courteous demeanor
- Check guests in and out efficiently while ensuring accuracy in records and transactions
- Answer phone calls, respond to inquiries, and direct messages appropriately
- Provide information about services, policies, amenities, and local area resources as needed
- Handle reservations, schedule changes, and guest requests with attention to detail
- Assist with resolving concerns or issues promptly and professionally
- Maintain an organized front desk area and support office supplies and records management
- Communicate important updates to internal teams to ensure smooth operations
- Process payments, receipts, and other routine administrative tasks accurately
- Follow company procedures, safety standards, and confidentiality guidelines
Qualifications
- Previous experience in customer service, hospitality, reception, or administrative support preferred
- Strong communication and interpersonal skills
- Excellent organizational skills and attention to detail
- Ability to multitask and remain professional in a busy environment
- Basic computer proficiency and comfort using scheduling or reservation systems
- Ability to work independently and collaboratively as part of a team
- Flexible availability, including evenings, weekends, or holidays if required
- Problem-solving skills and a commitment to delivering quality service
Preferred Attributes
- Positive attitude and a genuine desire to assist others
- Ability to stay calm and composed under pressure
- Strong time management and follow-through
- Professional appearance and demeanor
What We Offer
- A supportive and team-oriented work environment
- Opportunities to build valuable customer service and administrative experience
- Training and growth opportunities within the organization
- Competitive compensation and benefits, depending on position and location
Equal Opportunity Statement: We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and employees. Employment decisions are based on qualifications, merit, and business needs.