Starlink Administrator Assistant

At Viasat/Inmarsat Government, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

WHAT YOU’LL DO:

We are currently seeking a multi-faceted, meticulous Project/Administrator Assistant to support a diverse set of our Mobile Services customers around the world. The Project/Administrator Assistant provides administrative and logistical support to these important customers and supports the Project Lead. Project/Administrator Assistant support includes submitting orders, processing received orders, provisioning services and tracking the status of services and their expiration dates. Logistical support includes tracking equipment inventory and shipments for new orders and RMAs. Attention to detail is critical as the Project/Administrator Assistant will interact directly with both internal technical and financial support staff as well as external customers regarding the status of orders, services, and equipment.

Primary Duties and Responsibilities:

• Receive, process, submit, and track orders for third-party vendors.
• Provision (activate), new services and service extensions for end users.
• Track service beginning and end dates and keep internal stakeholders and end user customers aware of approaching service end dates.
• Process Return Material Authorization (RMA) requests.
• Track RMA status and physical equipment location throughout the RMA process.
• Maintain an accurate inventory of relevant hardware to include serial number, part number, configuration information, and physical location.
• Create and manage large database and electronic files to ensure the performance, security, and integrity of databases, ensuring all service data is available for use by multiple internal teams.
• Incorporate the use of a Database Management System (DBMS) to organize, store, secure, and retrieve data efficiently.

Job Requirements:

• Minimum of 5-years’ experience in a Project/Administrator Assistant or similar role.
• Excellent customer service and interpersonal skills.
• Excellent organizational skills and ability to prioritize assigned tasks based on guidance.
• Demonstrated proficiency in the use of core software applications including Microsoft Word, Excel, and PowerPoint, through skills such as data analysis, creating complex presentations, and using features like macros, pivot tables, and mathematical formulas.
• Ability to establish and maintain a high-level of customer trust and confidence as a knowledge expert regarding the status of assigned tasks.
• Ability to work and diligently work to provide clear, concise, accurate, and timely responses to customer enquiries regarding their services and equipment.
• Ability to work independently and as part of a team.
• Ability to look for ways to improve internal processes and procedures to improve work flow, anticipate needs, and improve efficiency.

Other Skills / Abilities:

• Demonstratable experience and expertise working with technical teams.
• Customer Service Focused – the ability to deliver sustained high performance and high levels of customer satisfaction.
• Analytical thinker, metrics driven.
• Excellent verbal, written and presentation skills to effectively communicate order and equipment status to internal and external organizations.
• Strong problem-solving skills, critical thinking, excellent analytical ability.
• Self-starter, able to work alone as well as in a team environment.
• Ability to communicate both verbally and in writing in a clear and concise manner.
• Work well under pressure with differing levels of management.
• Ability to maintain confidential information and communications.

EDUCATION / CERTIFICATIONS:

Associate’s degree in Technical or Business Curriculum

Bachelor’s Degree preferred

Ability to obtain DoD Secret Security Clearance