Representative, Rx Client Reporting

The Rx Client Reporting Representative working under the guidelines of the assigned manager and in collaboration with the client and other team members, performs analysis and reporting. The Rx Client Reporting Representative ensures all client reports are accurate and delivered within the clients' specified SLA. In addition to reporting, this position is responsible for creating and troubleshooting EDI files.

Primary Accountabilities

• Establish and foster an ongoing relationship with assigned clients
• Fulfill deliverables accurately and timely within the established SLA
• Responsible for analyzing data
• Interface with internal departments to identify and troubleshoot client issues
• Complete all assigned Salesforce cases within the established SLA
• Manage and maintain master data files and system parameters at a client level
• Work efficiently and accurately in an atmosphere of frequent interruptions
• Prioritize and manage multiple tasks requiring timely follow-up and completion of all projects.
• Proceed independently and carry our assignments to completion with minimal instruction
• Share best practices and make recommendations to customers and account managers
• Actively participate in client conference calls
• Understand clients’ business objectives
• Create EDI files and when issues occur be able to troubleshoot
• Perform routine maintenance to ensure client is receiving all qualifying debit memos via EDI
• Research client issues with a sense of urgency based on the client’ priority, resourcefulness and taking ownership of the issues until completion
• For those Salesforce cases requiring Operations to research, create an OPS Research case in SF and monitor through completion. Close OPS Research cases as Operations resolves
• Work as a team in a POD structure (AM, Reporting Representative and Rx Returns Representative) structure to provide an enhanced the client experience
• Understand the clients’ policy and work with the Policy to update the clients’ policy yearly
• Actively participate in client meetings and internal meetings
  
  

Additional Responsibilities

• Performs other duties as assigned
• Complies with all policies and standards
  
  

Required Qualifications

• Bachelors Bachelor’s Degree preferred
• 1-3 years of related experience in one or more of the following fields: retail/manufacturer supply chain, transactional/data processing environments, and/or complex business account services required
• Must be proficient in and have advanced experience with Microsoft Office Products (Word, Excel, PowerPoint), Google products and Salesforce
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

• Use Hands to Handle Objects - Regularly
• Reach with Hands or Arms - Regularly
• Talk or Hear and Read Instructions - Regularly
• Stand, Kneel, or Stoop and Lift 20 Pounds - Occasionally
• View Items at a Close Range - Regularly
  
  

Rarely: Job requires this activity up to 25% of the time

Occasionally: Job requires this activity between 25% - 50% of the time

Frequently: Job requires this activity between 50% - 75% of the time

Constantly: Job requires this activity more than 75% of the time

Individual Competencies

Problem Solving: Completes routine and repetitive tasks where tasks are straightforward.

Establish Focus: Communicates at a high level and is able to negotiate on a broad spectrum of matters.

Analytical and Critical Thinking: Communicates using persuasion and authority.

Communication: Contributes to strategy for their team.

Collaboration: Creates internal alliances outside the immediate team or department.

Effective Execution: Demonstrates support for innovation and organizational changes needed to improve effectiveness and efficiency.

As An Inmar Associate, You

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
• Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.
  
  

At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.

Eligible Associates Have Access To

• Medical, Dental, and Vision insurance
• Basic and Supplemental Life Insurance options
• 401(k) retirement plans with company match
• Health Spending Accounts (HSA/FSA)
  
  

We Also Offer

• Flexible time off and 11 paid holidays
• Family-building benefits, including Maternity, Adoption, and Parental Leave
• Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
• Wellness and Mental Health counseling services
• Concierge and work/life support resources
• Adoption Assistance Reimbursement
• Perks and discount programs
  
  

Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.

We are an Equal Opportunity Employer, including disability/vets.

Recruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our full notice.

This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.