Inside Sales

The Inside Sales Representative is responsible for supporting customers by accurately identifying, quoting, and pricing bills of materials while coordinating deliveries and resolving order-related issues. This role plays a critical part in ensuring customer projects run smoothly by providing reliable communication, order accuracy, and proactive problem-solving. Success in this position is measured by accuracy, responsiveness, and customer satisfaction.

Essential Functions

• Identify, quote, and price customer bills of materials accurately and in a timely manner

• Process customer orders and manage billing to ensure accurate invoicing and documentation
• Coordinate deliveries and pickup schedules to meet customer project timelines
• Track vendor orders and research delivery dates for backordered or delayed items
• Communicate order status, tracking details, and delivery updates to customers proactively
• Troubleshoot order issues and identify customer needs to provide effective solutions
• Collaborate with purchasing, warehouse, and operations teams to ensure successful job execution
• Maintain accurate records of customer orders, pricing, and delivery documentation
• Provide exceptional customer service through professional, responsive communication
• Follow all company policies, procedures, and pricing guidelines

• Perform additional duties as assigned by leadership or management

Required Skills & Competencies

• Strong customer service and relationship-building skills

• Excellent organizational and time-management abilities
• Ability to multitask and prioritize in a fast-paced environment
• High attention to detail and commitment to accuracy
• Strong problem-solving and communication skills

• Ability to work independently and collaboratively

Education & Experience

• High school diploma or equivalent required

• Valid driver’s license with an approved motor vehicle record

• No history of drug or alcohol abuse

Physical Requirements

• Ability to sit, stand, and walk for extended periods of time

• Ability to lift, carry, push, or pull materials weighing 35 pounds or more

• Ability to communicate clearly and effectively with customers, coworkers, and leadership