Benefits Coordinator

Summary:

The Benefits Coordinator plays a vital role in helping individuals and families access essential public assistance and safety net services in. This position involves guiding clients through the application and eligibility process for programs such as CalFresh (SNAP), Medi-Cal, CalWORKs, General Relief, and other social safety net programs. The ideal candidate will have strong knowledge of California's public benefit systems, excellent communication skills, and a commitment to serving vulnerable populations with dignity and respect. Reports to the Admissions Coordinator.

Qualifications:

High School diploma or equivalent required; Associate’s or Bachelor’s degree in Social Work, Public Health, Human Services, or related field preferred. Computer literate. Minimum of 1-2 years of experience in benefits coordination, case management, or client advocacy preferred. Working knowledge of California's public benefit systems and application processes Computer literate in Microsoft Office programs and client information management software. Valid Class B Driver’s License and evidence of insurance coverage; current CPR and First Aid certificates. Proficient client record keeping. Legible penmanship.

Duties and Responsibilities:

· Assess all clients within 4 days of admission for eligibility.

· Assist clients in completing applications for public benefit programs including but not limited to:

· CalFresh (SNAP)

· Medi-Cal

· CalWORKs

· General Assistance/Relief

· SSI/SSDI Advocacy

· Educate clients about eligibility criteria, required documentation, and application timelines.

· Provide follow-up support to ensure applications are processed in a timely manner and advocate on behalf of clients as needed.

· Resolve any Medi-cal inconsistencies, assuring the correct county Medi-cal is being utilized as payor source

· Update benefits worksheet weekly, and distribute as requested.

· Review and reconcile pharmacy bills to verify accuracy and ensure all medications are appropriately billed to payor source.

· Maintain weekly money requests for clients in the residential program. Start client savings accounts for FOTEP clients, as needed.

· Coordinate DMV and Social Security appointments with clients. Assist with paperwork as needed.

· All other duties deemed necessary and appropriate by management.

· Maintain compassion, empathy, and professionalism toward clients; their family members and/or significant others at all times.

· Attend all required agency staff and training meetings.

· Attend work regularly and adhere to policies and procedures regarding absences and tardiness.

· Ensure the highest level of service is provided to the people we serve.

· Maintain client confidentiality in compliance with federal guidelines, including HIPAA regulations.

· Adhere to staff Codes of Ethics and Conduct.

· Adhere to policies and procedures set forth for agency and accounting department.

· Adhere to all safety and housekeeping standards established by IVRS.

· Must have knowledge of federal, state and local laws, rules, regulations and standards governing all services provided by IVRS.

Essential Job Functions:

• Must be physically able to operate a variety of equipment including computers, copiers, calculators and fax machines.
• Must be able to prepare correspondence.
• Must be able to deal with people beyond giving and receiving instructions.
• Must be able to record and deliver information, to explain procedures, to follow oral and written instructions.
• Must be able to communicate effectively.

Job Type: Full-time

Pay: $23.00 per hour

Expected hours: 40 per week

Ability to Commute:

• Upland, CA 91786 (Required)

Ability to Relocate:

• Upland, CA 91786: Relocate before starting work (Required)

Work Location: In person

Salary : $23