Call Center Agent

Overview

We’re committed to providing exceptional patient care and customer service. As a leader in healthcare services, our team is the first point of contact for patients, families, and providers — making a positive first impression and ensuring smooth, compassionate communication.

Position Overview:

We are looking for a Healthcare Call Center Agent to join our dynamic team. This role is crucial in supporting patients and medical staff by handling inbound and outbound calls, scheduling appointments, verifying insurance, and providing accurate information with empathy and professionalism.

Key Responsibilities:

• Answer high-volume inbound calls from patients and providers in a timely and courteous manner
• Schedule, confirm, or reschedule patient appointments
• Verify insurance coverage and patient information
• Provide accurate information regarding services, procedures, and clinic policies
• Document all interactions and updates in the system accurately
• Follow up on patient inquiries and escalate issues when necessary
• Maintain confidentiality and adhere to HIPAA guidelines at all times

Requirements:

• High school diploma or equivalent; associate or bachelor’s degree is a plus
• 1 years of experience in a call center or healthcare environment preferred
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Proficiency in computer systems, EMRs, and multiline phone system
• Bilingual (English/Spanish) is a plus

Apply Today!

If you are passionate about helping others and thrive in a customer-focused role, we encourage you to apply. Join our mission to make a meaningful impact in healthcare.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18 - $20