What are the responsibilities and job description for the Utilization Clerk position at Inland Respite Inc.?
Now Hiring: Utilization Clerk (Bilingual – Spanish Required)
Location: Corona, California
Schedule: Full-Time /Hybrid | Monday–Friday, 8 AM – 5 PM
Travel: Occasional local travel for home visits and meetings
Department: Care Coordination
Our Mission
At Inland Respite, we provide high-quality, compassionate respite care to families of individuals with developmental disabilities. Our People Operations team plays a vital role in supporting employees and ensuring operational excellence across our growing organization.
Position Summary
The Utilization Clerk plays a critical role in maintaining the accuracy and compliance of Electronic Visit Verification (EVV) records. You will monitor EVV activity, assist families and Respite Care Providers with system use, provide technical support, and ensure data integrity according to state and organizational standards. This role also supports daily operations through reporting, follow-up, and occasional front desk coverage.
Key Responsibilities
Troubleshoot software and technical issues related to EVV systems
Provide feedback to leadership on technology upgrades and vendor changes
Monitor daily and weekly EVV compliance for clients and providers
Generate reports on utilization trends; identify and follow up on issues
Collect signatures to maintain EVV documentation compliance
Train and support families and Respite Care Providers in system use
Assist users with navigating the Family Room portal and WellSky platform
Process shifts adjustments, clock-in/out corrections, and schedule edits
Support front desk operations as needed
Collaborate with Care Advocacy on utilization concerns
Help develop policies and improve workflows to ensure compliance
Required Qualifications
High school diploma or GED required; associate degree or college coursework preferred
1 year administrative, scheduling, or data-entry experience, preferably in healthcare or human services
Comfortable handling sensitive information in compliance with HIPAA
Strong attention to detail, accuracy, and accountability
Proficient with Microsoft Office, cloud systems, and EHR platforms
Excellent verbal and written communication skills
Strong organizational and time management skills
Bilingual in English and Spanish (required)
Valid driver's license, auto insurance, and reliable transportation
Work Environment & Physical Requirements
Office setting with some indoor/outdoor work
Prolonged sitting and computer use
Occasional lifting up to 25 lbs.
Physical activities include walking, bending, and driving
Ability to travel locally and occasionally by plane, train, or car
Benefits of Inland Respite
Competitive salary
Health, dental, and vision insurance
Paid time off (vacation, sick leave, holidays)
401(k) with employer match
Mileage reimbursement
Ongoing training and professional development
Supportive, mission-driven team environment
Opportunities for career growth
Apply Today!
Join Inland Respite and help ensure quality care through accurate and compliant data management.
Submit your application and be part of a mission that uplifts families every day!