Appointment Coordinator

Appointment Scheduler
Job Title/Position: Appointment Scheduler/Daily Job Responsibilities

Reports To: Service Center Lead/Practice Administrator

Job Description Summary

Responsible for making, scheduling, or rescheduling patient appointments for various visits in the office. Ensure patient demographics are entered accurately into system. Make sure authorizations are in the system before scheduling.

Essential Job Functions/Responsibilities

• Books, coordinates and reschedules patient appointments as needed.
• Schedules appointments with ancillary departments or other care providers as needed.
• Help Answer phones.
• Provides coverage for the front desk reception area including check in/checking out patients as needed.
• Provides general directions and information to all callers, visitors and provides assistance as needed.
• Assists patients with questions regarding accounts.
• Make follow up appointments as needed.
• Call and confirm patient appointments to ensure schedule is kept accurate for providers.
• Other duties as assigned by Service Center Coordinator.
• Help with faxes on a daily basis and make sure that the appropriate faxes are sent to the proper departments.

Position Qualifications:

Excellent customer service.

• Computer literate.
• Ability to effectively present information to patients, physician, and employees.
• Bilingual: English/Spanish preferred
• High school diploma or general education degree (GED).
• Previous experience in a medical office environment preferred.
• Communicates appropriately using good interpersonal skills:
• Positive, professional demeanor is projected through verbal and non-verbal communications.
• Information for patients and staff is delivered in a manner that is supportive, timely and understandable.
• Interpersonal conflicts are resolved using appropriate methods and organizational resources.
• Diverse perspectives are acknowledged; language and behaviors are modeled that build inclusiveness in the work environment.
• Ideas and suggestions are clearly communicated.
• Clarification of communication is requested when appropriate.

Serves, manages and supports internal and external customers:

• Privacy is maintained at all times for patient and employee information.
• Actions are initiated to meet or exceed customer/co-workers expectations in delivering service by implementing the “I Make the Difference” philosophy (Ownership begins with me; Greet customers by making eye contact and smiling; Provide positive, professional and prompt responses, e.g. helping visitors find their way; Close every interaction with – Is there anything else I can do for you?).
• Appropriate resources throughout the Organization are used consistently to meet customer needs.
• Relationships with staff in other work areas are fostered to meet internal and external customer needs.
• Positive working relationships with peers, management and customers are maintained at all times.

Organizational Mission, Vision, and Team Culture are evident in their work and interactions with others.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. All staff may be required to perform job-related tasks other than those stated in this description.

Job Type: Full-time

Pay: $19.50 - $21.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)
• Medical scheduling: 2 years (Required)

Language:

• Spanish (Required)

Work Location: In person

Salary : $20 - $22