What are the responsibilities and job description for the Field Technician position at Inland Cellular?
Description:
- Installation & Activation:
- Perform professional installation of wireless broadband equipment (e.g., radios, antennas, customer premise equipment - CPE) at customer locations, including rooftop or pole mounts.
- Install and activate fiber-to-the-home (FTTH) or fiber-to-the-business (FTTB) services, including running fiber optic cables, terminating connectors (fusion splicing experience a plus), and installing Optical Network Terminals (ONTs).
- Set up and configure customer premise equipment (CPE) such as wireless routers, Wi-Fi extenders, and other networking devices.
- Ensure proper cabling, grounding, and bonding in accordance with company standards and safety regulations.
- Troubleshooting & Maintenance:
- Diagnose and resolve internet connectivity issues, signal strength problems, and service disruptions on both wireless and fiber networks.
- Perform testing of signal strength, bandwidth, and connectivity using specialized tools (e.g., OTDR, power meters, spectrum analyzers).
- Conduct preventative maintenance on installed equipment and network infrastructure as needed.
- Respond to service calls efficiently, prioritizing customer satisfaction.
- Customer Service & Education:
- Provide exceptional customer service, clearly explaining the installation process, device functionality, and service features.
- Educate customers on how to use their new internet service, Wi-Fi network, and troubleshoot basic issues independently.
- Ensure customer satisfaction before leaving the premises, addressing all questions and concerns professionally.
- Documentation & Reporting:
- Accurately complete all necessary paperwork, digital forms, and service orders, including site surveys, installation checklists, and trouble reports.
- Maintain accurate inventory of tools, equipment, and company vehicles.
- Communicate effectively with dispatch, technical support, and management regarding job status, technical issues, and scheduling.
- Safety & Compliance:
- Adhere strictly to all company safety policies and procedures.
- Ensure all installations comply with local codes, industry standards, and company specifications.
- Basic understanding of networking concepts (TCP/IP, Wi-Fi standards, routing, switching).
- Familiarity with common hand tools and power tools used in installations.
- Ability to read and interpret basic schematics, wiring diagrams, and technical manuals.
- Comfortable working with ladders, at heights, and in various outdoor weather conditions.
- Ability to lift and carry up to 75 lbs.
- Ability to climb ladders and work at heights (e.g., on rooftops, utility poles).
- Ability to work in confined spaces, attics, and crawl spaces.
- Capable of performing tasks requiring bending, kneeling, crouching, and reaching.
- Strong problem-solving skills and attention to detail.
- Excellent verbal communication and interpersonal skills.
- Ability to work independently with minimal supervision and manage time effectively.