What are the responsibilities and job description for the Management Training Program position at Inktel Contact Center Solutions?
OUR COMPANY
Our mission is to be the most valued and trusted business partner in the customer solutions space through unrivaled service. We aspire to be true partners for our exclusive business clients, and we are bonded by our common quest for excellence.
What’s in our DNA?
We provide unrivaled service by enlivening our Passion for People™ philosophy.
We are entrepreneurs who act with integrity.
We are tenacious.
We are versatile and responsible.
Inktel is a special place. We’re an established company with over a thousand employees and a track record of success of over 20 years. There’s a reason we’ve been voted a Best Place to Work so consistently. Careers are fast-tracked at our company. We’re a team of achievers who appreciate a good sense of humor and taking meaningful action.
Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our core—and we don’t use the word “strive” lightly. It embodies what we value.
Management Training Program
As a leading provider of contact center solutions, we outsource customer care operations for Fortune 500 companies in the retail, restaurant, education, ecommerce and consumer packaged goods industries—with more industries in the pipeline! Our clients trust us with the care of their customers because we are experts in engaging people: meaningful, human interaction which leads to meaningful, human relationships. We are not just good at this—good is not good enough for us—we are great. Simply put, our goal is to be the best interaction of the day for everyone we connect with. That’s why every interaction we have speaks to the passion we have for people. Everything we do, we do because we’re thinking about someone else.
If you’re inspired to grow with an industry trendsetter that will challenge and reward you, keep reading. We’re looking to work with you.
What You Can Expect
Our Management Training Program is designed for recent college graduates. It is aimed at helping you discover your potential through intense, engaging, hands-on experience. This program is not for the timid—it’s for those who want to prove themselves and want to forge their own career path. It is designed to help you push your limits and get better by doing challenging work.
Participating in leadership training designed to help you grow as a young professional will help to supplement your hands-on experience. This training will be focused on the values we foster and celebrate in all of our colleagues, represented by the acronym STRIVE: Service, Tenacity, Responsibility, Integrity, Versatility and Entrepreneurship.
Each participant in the program will receive training and experience within the operations department as well as one-to-one mentoring from a senior leader in the company. This key relationship will help round out the experience and set you up for future success!
Your Profile
- A Bachelor’s degree (recently acquired or upcoming, either spring or summer 2022)
- 3.0 GPA or above
- Enthusiastic, resourceful, proactive, ambitious, persistent, committed, intelligent
- Strong character and standard for personal excellence
- A strong combination of work-ethic, analytical skills, and communication skills
- Excellent communication and writing skills in English.
- Reliable transportation for possible travel between offices within Broward and Miami-Dade counties.
The Future
After successfully completing the program you will have:
- A permanent role with immediate opportunity to make a big impact.
- A clear understanding of our business
- A mentoring relationship with a senior leader
- Service experience with our charity partners
Salary & Benefits
The compensation package for this position includes an annual base salary as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, paid time off, and an excellent 401K plan.
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