Citizens 1099

Job Description:

JOB TITLE: Customer Care Representative I

ESSENTIAL FUNCTIONS:

• Model ethical behavior and execute job responsibilities in accordance with Citizens trainings, standards and information protection policies.

• Effectively respond via the telephone to concerns of Citizens policyholders, insurance agents and mortgage companies.

• Utilize multiple processing systems and follow procedures in filing a First Notice of Loss (FNOL) and answering claim related questions.

• Act as the caller's advocate via the telephone to ensure the caller's concerns are addressed.

• Take ownership of each call, handling it until resolution is reached, which includes follow-up. as necessary to ensure that the actions promised to the caller are completed.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent telephone and verbal communications skills.

• Ability to obtain, organize and present information and ability to handle multiple tasks as assigned.

REQUIRED EXPERIENCE:

• Two or more years of customer service experience.