What are the responsibilities and job description for the Insurance Compliance Customer Success Manager position at Injala?
About Injala
Injala is transforming the commercial insurance and risk-management space through our AI-powered platform, InjalaOne. Our suite of products leverages artificial intelligence to simplify complexity, enhance compliance, and deliver smarter decision-making across insurance and risk workflows.
We partner with brokers, carriers, and enterprise risk leaders to solve the industry’s most complex compliance challenges—bringing efficiency, transparency, and trust to every step of the process.
The Role
We are seeking a Risk and Insurance Compliance Solutions Manager who will bring deep knowledge of insurance compliance, risk management, or legal risk-transfer work into our product development process. This is not a traditional technology role — it’s an opportunity for someone who knows insurance compliance, brokerage operations, enterprise risk management, or contract review at a legal firm to guide how next-generation solutions are designed and delivered.
You don’t need to be a technologist. What we need is your firsthand understanding of insurance requirements, vendor compliance, and risk workflows — and the ability to translate those realities into solutions that work for the industry.
Responsibilities
Client Engagement & Support
- Work with established clientele to ensure strong, long-term relationships.
- Meet with clients routinely to discuss pain points, successes, and opportunities for improvement.
- Prepare clear meeting minutes after key stakeholder meetings.
Product Development Collaboration
- Act as the voice of brokers, carriers, enterprise compliance teams, and legal stakeholders in shaping our products.
- Collaborate with developers to design and execute new features that address client needs.
- Review new feature releases as a final point of approval before launch.
- Track development releases and share updates both internally and externally.
- Proactively identify gaps or improvement opportunities within Injala’s software products.
Cross-Functional Partnership
- Collaborate with the marketing team by sharing client feedback, success stories, and competitive insights.
- Assist the accounting department with client billing activities when needed.
- Source and validate third-party data to be integrated into Injala products.
- Gain and share intelligence on competitors and industry trends.
Industry Expertise & Strategy
- Ensure our solutions remain aligned with compliance requirements, contract obligations, and industry best practices.
- Stay informed on regulations, risk management practices, and compliance standards that impact clients.
Qualifications
Required:
- 5 years of experience in insurance compliance, brokerage operations, enterprise risk management, or legal contract review involving insurance and risk-transfer requirements.
- Deep understanding of certificates of insurance, vendor compliance, and carrier/broker requirements.
- Ability to clearly communicate compliance needs, workflows, and pain points.
- Strong relationship-building, client engagement, and collaboration skills.
Nice to Have (but not required):
- Exposure to SaaS or insurance technology platforms.
- Familiarity with product management practices (Agile, roadmaps, user testing).
- Interest in AI-driven tools, automation, and innovation in insurance.
Why Join Us?
- Help shape the future of insurance compliance technology with your industry expertise.
- Be part of a mission-driven team obsessed with simplicity, transparency, and collaboration.
- Influence products used by some of the world’s largest brokers and enterprises.
- Competitive salary, equity opportunities, and comprehensive benefits.