What are the responsibilities and job description for the Operations Manager position at Inizio Engage?
Inizio Engage has a long-standing partnership with Tonix Pharmaceuticals supporting an innovative Fibromyalgia treatment portfolio.
We are seeking a performance-driven Field Operations Manager to lead and support a team of Field and Virtual Service Representatives aligned to this Fibromyalgia program. This role blends operational leadership with hands-on field engagement to ensure consistent execution of commercial strategies across territories.
This is your opportunity to join Inizio Engage and represent Tonix Pharmaceuticals in advancing care for patients living with Fibromyalgia.
What’s in it for you?
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.
To learn more about Inizio Engage, visit us at: https://inizio.health/
Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.
Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.
We are seeking a performance-driven Field Operations Manager to lead and support a team of Field and Virtual Service Representatives aligned to this Fibromyalgia program. This role blends operational leadership with hands-on field engagement to ensure consistent execution of commercial strategies across territories.
This is your opportunity to join Inizio Engage and represent Tonix Pharmaceuticals in advancing care for patients living with Fibromyalgia.
What’s in it for you?
- Competitive compensation
- Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
- Employee discounts & exclusive promotions
- Recognition programs, contests, and company-wide awards
- Exceptional, collaborative culture
- Best Places to Work in BioPharma (2022, 2023, & 2024)
- Certified Great Place to Work (2022, 2023, 2025)
- Recruit, hire, lead, coach, and support a geographically dispersed team of Field and Virtual Service Representatives.
- Conduct regular field rides and ride-alongs to observe customer engagements, reinforce strategic messaging, provide real-time coaching, and ensure consistent execution of program objectives.
- Serve as the operational liaison between field teams, internal stakeholders, and client leadership.
- Monitor program performance metrics and partner with senior leadership to ensure goals and timelines are achieved.
- Identify operational challenges and implement solutions that improve efficiency and service delivery.
- Oversee onboarding, training, and performance management to ensure team readiness and compliance.
- Support quality improvement initiatives designed to strengthen field effectiveness.
- Complete administrative responsibilities accurately and on time (time reporting, system updates, summaries).
- Ensure adherence to HIPAA guidelines and all compliance standards.
- Bachelor’s degree or equivalent experience
- Minimum 2 years’ experience in a similar field-based Operations Manager or Sales Leadership role
- Experience in pharmaceutical or healthcare-related sales management preferred
- Proven ability to recruit, develop, and lead field-based teams
- Valid driver’s license and clean driving record
- Ability to travel regularly for in-field coaching and ride-alongs (anticipated average 20–30%, varies by district)
- Overnight travel required
- Ability to work independently and use sound judgment when managing escalated issues
- Proficiency in Microsoft Office and CRM platforms
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.
To learn more about Inizio Engage, visit us at: https://inizio.health/
Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.
Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.