Operations Coordinator (On-Site)

Assist Manager, Fulfillment with overall production and fulfillment operations, including Centralized Project Access and address hygiene software, document formatting and text/ data merging and inventory/ postage accounts spreadsheet management.

What’s in it for you?

• Competitive compensation
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
• Employee discounts & exclusive promotions
• Recognition programs, contests, and company-wide awards
• Exceptional, collaborative culture
• Best Places to Work in BioPharma (2022, 2023, & 2024)
• Certified Great Place to Work (2022, 2023, 2025)
• Our team is urgently hiring additional staff to support our fulfillment operations.
• This position will pay $20/hr (Retention Bonus after 6 Months)
• Monday-Friday On-Site at our Fort Washington Location
• Part-Time or Full Time Openings Available
  
  
  

What will you be doing?

• Generate accurate and complete program materials (letters, envelopes, surveys, checks, and all other program components) as required by program specifications and standard operation procedures. This may include retrieving proper daily files from various sources, importing files into the appropriate client data folders, document/data merges as required and following established quality control standards.
• Responsible for operating all Windows platform-related software (Microsoft Word, Excel, Outlook) and department hardware including laser printers, folders, Postage/Mail/Shipping Equipment, etc.
• Process all relevant program materials for distribution. This may include overseeing Fulfillment Associates and/or participating with hands on folding, inserting and sealing all program materials either manually or with folder/inserter as required. Process all mail materials using the postage meter or following other distribution guidelines.
• Prepare daily, weekly and monthly activity reports that are relevant to these programs. Responsible for the FedEx and UPS process, inventory, and the reporting thereof.
• Cover or delegate the daily retrieval of business reply and white mail from local Post Office weekday mornings.
• Act as backup liaison between Inizio Engage and the US Post Office, Fort Washington.
• Provide back up when necessary for all print jobs for the various Inizio Engage programs. Monitor printers for paper jams, toner changes and full output bins. Inform Manager, Fulfillment for the ordering of printer and other department supplies.
• Follow proper safety procedures when operating equipment and machinery (including Forklift, Inserter, Mail Machine, Folder, Addresser, and Pallet Jack)
• Complete special projects as they are assigned in timely manner or as dictated by established deadlines
• Help with stock deliveries as required
• Operate within the company safety related standard operating procedures (SOPs) and policies to ensure safe work practices and will:
• Clean and maintain work area
• Turn off and lock out equipment when not in use
• Follow company safety and accident procedures while on the company premises or operating company vehicles or equipment
• Follow proper safety procedures when operating equipment and machinery (including Forklift, Inserter, Mail Machine, Folder, Addresser, and Pallet Jack)
• Make recommendations for safety improvements in the Fulfillment warehouse and throughout the Inizio Engage facility
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
  
  

What do you need for this position?

• High School Diploma or equivalent experience
• High attention to detail
• Computer literacy – strong knowledge of Excel, Word, Outlook and Windows
• Able to follow written/verbal directions and instructions
• Must have valid driver’s license
• Able to lift up to 50 pounds
• Use of manual pallet jack as needed
• Possess positive attitude and team spirit
• Diligent work habits
• Flexibility to work on multiple projects simultaneously
  
  
  

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

To learn more about Inizio Engage, visit us at: https://inizio.health/

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.

Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.