What are the responsibilities and job description for the Software QA Engineer position at Initech Global?
Software QA Engineer
Quality Assurance | Web and Mobile Applications
Work arrangement
Hybrid, Monday through Thursday onsite
Project duration
Through the EOY 2026, with the possibility of extension
Position Overview
Initech Global is seeking a meticulous, quality-focused Software QA Engineer for their client in Grand Rapids, Michigan to support end-to-end quality across customer-facing web and mobile applications. The role is centered on quality assurance, with an emphasis on testing rigor, usability, and the ability to understand requirements and user impact.
Key Responsibilities
· Own end-to-end quality for customer-facing web and mobile applications.
· Design and execute comprehensive manual and automated testing strategies.
· Define and maintain test plans, test cases, regression coverage, and defect tracking for UI and API testing.
· Validate APIs and perform data-driven testing to ensure front-end and back-end coverage.
· Collaborate with developers, designers, and stakeholders to improve product usability and quality.
· Translate user behavior and product requirements into clear QA deliverables and acceptance coverage.
· Participate in Agile ceremonies and provide a user-focused QA perspective during requirements refinement.
· Identify UI and UX gaps early and advocate for improvements before release.
· Support backlog refinement and user story validation from a quality and testability perspective.
Required Qualifications
· 5 years of hands-on Quality Assurance experience, including mobile and web application testing.
· Demonstrated experience with manual and automated testing tools such as Cypress and Selenium.
· Experience validating APIs and executing data-driven tests.
· Strong working knowledge of the software development life cycle and Agile methodologies, including Scrum and Kanban.
· Proven ability to identify user pain points, usability issues, and workflow risks early in the development life cycle.
· Highly detail-oriented, methodical, and committed to delivering reliable, customer-centered products.
· Excellent communication skills and the ability to collaborate across technical and non-technical teams.
· High-level familiarity with requirements clarification, user stories, acceptance criteria, backlog refinement, and prioritization.
Preferred Qualifications
· Experience defining or refining user stories, acceptance criteria, or product requirements.
· Background incorporating user research or customer feedback into quality decisions.
· Familiarity with performance or load testing tools.
· Experience building and executing automation frameworks from the ground up.
Why Join Us?
· Work on high-impact digital products used by real customers.
· Apply strong technical QA skills while helping improve the user experience.
· Join a team that values quality, ownership, collaboration, and continuous improvement.