Travel Techs

Are you a tech-savvy problem solver with a passion for hands-on IT support and a knack for making technology work seamlessly for others? AT&T is seeking a highly motivated and detail-oriented IT Field Support Specialist to join our dynamic Team. This position provides advanced (Tier 2 and 3) remote support within the 5 to 50 mile radius of main campus for a wide range of IT equipment and infrastructure, ensuring our customers remain connected, productive, and secure. 

Key Responsibilities: 

• Advanced Technical Support: 
  Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to minimize downtime and maximize performance. 

• Site Surveys & Documentation: 
  Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability. 

• Hardware Acquisition & Installation: 
  Analyze current and future hardware requirements. Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment. 

• Project Support & Reporting: 
  Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling. 

• Custom Cabling & Integration: 
  Build and install specialized interconnecting cables as required for unique site needs or hardware integrations. 

• Training & User Enablement: 
  Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T’s IT resources. 

• Infrastructure Maintenance: 
  Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity. 

• Operational Excellence: 
  Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management. 

• End-User Support: 
  Act as a resource for end-user connectivity needs, providing timely and professional support and guidance. 

• Collaboration: 
  Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement. 

Minimum Education and Experience: 

• High school diploma or GED required. 

• Minimum of 4 years of relevant IT experience. 

• Must possess 8570 Certification; Security certification is highly preferred. 
• Active TS/SCI security clearance with a polygraph is required

Technical Skills: 

• Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals. 

• Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches. 

• Demonstrated ability to read, interpret, and apply information from technical manuals and schematics. 

• Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access. 

• Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems. 

• Familiar with Active Directory security and policies, supporting secure and compliant IT environments. 

• Proficient in supporting end-users remotely, providing timely and effective technical assistance. 

Professional Competencies: 

• Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently. 

• Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users. 

• Strong organizational skills, with the ability to manage time and priorities efficiently and work with minimal supervision. 

Additional Requirements: 

• Must be able to drive a company vehicle as part of job responsibilities. 

• Ability to lift and move items weighing up to 50 lbs as required. 

• Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management and travel to all sites between the 5 to 50 mile radius of Ft. Meade. 
  
   

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