MS Dynamics Solution Architect

Position: MS Dynamics Solution Architect

Location: *** REMOTE ***

Duration: 1 Years

Looking for minimum of 18 years of MS Dynamics Solution Architect with strong Sales, Marketing and Customer Relation experience.

Please do not submit technical candidate. We are looking for functional or techno-functional resource.

Mandatory Areas

Must Have Skills D365, CRM, Sales, Marketing and Customer Service

CRM Solution Architect

Role Overview

We are seeking an experienced Dynamics 365 CRM Solution Architect with deep functional expertise in Sales, Marketing, and Customer Service modules. The ideal candidate will lead business transformation initiatives, define end-to-end CRM solution architecture, and provide strategic guidance for enterprise-scale Dynamics 365 implementations.

The architect will work closely with business stakeholders, delivery teams, and executive leadership to design scalable, customer-centric solutions leveraging Dynamics 365 Customer Engagement, Power Platform, Customer Insights, and Microsoft Copilot capabilities.

Key Responsibilities

Solution Architecture & Consulting

Define end-to-end CRM solution architecture for Dynamics 365 CE implementations.

Lead discovery workshops, requirement gathering sessions, and fit-gap analysis.

Translate business requirements into scalable functional and solution designs.

Create solution blueprints, architecture diagrams, and implementation roadmaps.

Provide architectural governance throughout the project lifecycle.

Dynamics 365 Sales

Design And Implement

• Lead Management
• Opportunity Management
• Account & Contact Management
• Sales Forecasting
• Sales Pipeline Management
• Territory Management
• Quote-to-Order Processes
• Sales Insights and AI-Driven Selling
  
  

Dynamics 365 Marketing (Customer Insights Journeys)

Design Customer Engagement Strategies Utilizing

• Customer Segmentation
• Customer Journeys
• Email Marketing
• Campaign Management
• Event Management
• Lead Nurturing
• Marketing Automation
• Customer Insights and Analytics
  
  

Dynamics 365 Customer Service

Architect Solutions For

• Case Management
• Omnichannel Engagement
• Knowledge Management
• SLA Management
• Customer Self-Service Portals
• Customer Service Copilot
• Contact Center and Agent Productivity
  
  

Power Platform & AI

Drive Adoption Of

• Power Apps
• Power Automate
• Dataverse
• Power BI
• Copilot Studio
• AI Builder
  
  

Design low-code solutions extending D365 CRM capabilities.

Integration & Data Architecture

Define integration patterns with ERP, Finance, HR, eCommerce, and third-party applications.

Design Integrations Using

• Azure Integration Services
• Logic Apps
• Service Bus
• APIs
• Dataverse
  
  

Develop data migration and master data management strategies.

Required Qualifications

Bachelor's or Master's degree in Computer Science, Information Systems, Business, or related field.

12 years of overall IT experience.

7 years of Dynamics CRM/D365 CE implementation experience.

Minimum 3 full lifecycle Dynamics 365 CRM implementations.

Strong Expertise In

• D365 Sales
• D365 Marketing / Customer Insights - Journeys
• D365 Customer Service
  
  

Strong understanding of CRM business processes, customer lifecycle management, and digital transformation initiatives.

Expectations From This Role

Systematically develops and promotes technology solutions ensuring the developed solution meets both functional and non functional requirements.

• Develop and promote technical solutions which support the business requirements within area of expertise.
• Ensures IT requirements are met, and service quality maintained when introducing new services. Considers the cost effectiveness of proposed solution(s).
• Set FAST goals and provide feedback to FAST goals of mentees
• Innovative and technically sound for project analysis in depth.
• Uphold the standards and best practices by adhering to them in his/her work, as well as by implementing them in the team's work by reviewing and monitoring.
• Provide innovative contribution within the team by coming up with ideas to automate repetitive work.
  
  

Able to mentor Developers in such a way that they can progress to the next level of growth.

• Conduct peer reviews and demand high quality standards for the reviewed deliverables.
• Conduct technical assessments for hiring candidates to Developer roles. Typical performance measures:
• Adherence to engineering process and standards (coding standards)
• Defined productivity standards for project
• Schedule Adherence
• Mandatory Trainings/Certifications
• Innovativeness (In terms of how many new ideas/thought processes/standards/best practices he/she has come up with)
• Maintain quality standards for individual and team
• Adhere to project schedules for individual and team
• Number of technical issues uncovered during the execution of the project
• Number of defects in the code
• Number of defects post delivery
• Number of noncompliance issues
• On time completion of mandatory compliance trainings
• Adhere to organizational policies and processes Performance Areas:
  
  

Code

Independently develop code for above Maintain best coding and engineering practices

Configure

Implement and monitor configuration process

Test

Create and review unit test cases, scenarios and execution

100% code coverage for unit testing

Documentation

Sign off templates, checklists, guidelines, standards for design/process/development

Sign off deliverable documents design documentation, requirements, test cases and results

Design

Creation of design LLD architecture for Applications, Features, Business Components and Data Models

Interface With Customer

Proactively influence customer thought process

Consider NPS Score for customer and delivery performance

Manage Project

Contribute to module level development

Manage Knowledge

Consume and contribute to project related documents, share point, libraries and client universities

Creation of knowledge sharing assets

Assists Others In Resolving Complex Technical Problems

Manage all aspects of problem management activities, investigating the root cause of

problems and recommend SMART (specific, measurable, achievable, realistic, timely)

solutions.

Development And Review Of Standards & Documentation

Maintenance of software process improvement activities; communicating to a range of individuals, teams and other bodies.

Skill Examples

• Proactively identify solutions for technical issues
• Ability to maintain technical evaluation procedures
• Ability to estimate project effort based on the requirement
• Perform and evaluate test results against product specifications
• Break down complex problems into logical components
• Interface with other teams, designers, and other parallel practices
• Set goals for self and team. Provide feedback to team members
• Create and articulate impactful technical presentations
• Follow high level of business etiquette in emails and other business communication
• Drive conference calls with customers and answer customer questions
• Proactively ask for and offer help
• Ability to work under pressure, determine dependencies, risks, facilitate planning; handling multiple tasks.
• Build confidence with customers by meeting the deliverables on time with a quality productKnowledge Examples:
  
  

Deep level proficiency in the specialist area.

Proficiency in technology stacks

Appropriate software programs / modules

• Programming languages
• DBMS
  
  

Operating Systems and software platforms

SDLC

Integrated development environment (IDE)

• Agile Scrum or Kanban Methods
  
  

Knowledge of customer domain and sub-domain where problem is solved.

Knowledge of new technologies (e.g. Data science, AI/ML, IoT, big data, and cloud platform, etc RDBMS and NOSQL

Deep knowledge of architecting solutions and applications on cloud-based infrastructures.