Maternity Products Customer Service and Inside Sales Specialist

Description

Company Overview: Join Neb Doctors/Pumps for Mom, a growing durable medical equipment company, as a Maternity Products Customer Service Specialist. We seek a dedicated individual to play a crucial role in assisting new moms and moms-to-be to access breast pumps and other maternity products through their health insurance benefits. As a Maternity Products Customer Service Specialist , you will be the principal liaison between customers, medical professionals, and our sales and billing departments.

Why work with us?

• Competitive hourly rate (based on experience)
• Flexible benefits packages (health/dental/vision) to suit your needs.
• 401k matching program and employee stock options
• Accrual of VPS (paid time off)
• Monday through Friday, 8-5 hours (full-time position) with weekends off
• Employee-owned/ESOP company
  
  

Who is Neb Doctors/Pumps for Mom? Neb Doctors is a leading provider of respiratory products and supplies to medical practices and hospitals, ensuring real-time access to nebulizers, chambers, phototherapy, breast pumps, and other maternity products. Join us in our mission to help patients get easier access to the medical equipment they need for better outcomes. Our Pumps for Mom Division supports new and expecting mothers by providing breast pumps and maternity products through medical insurance, partnering with OBYGNs, Birthing Hospitals, Pediatricians, and Moms to offer support before, during, and after pregnancy.

Primary Responsibilities:

• Manage and develop strong relationships with referral sources (OBGYN Offices, Birthing Hospitals, and Pediatric Offices). The relationship with our referral sources is the foundation of our business.
• Provide quality customer service by answering calls from patients and physician practices.
• Actively reach out to patients and referrals to assist in the sales process.
• Manage and process orders through our CRM (Salesforce)
• Request Pre-authorizations when needed and follow protocols for missing clinic and patient information.
• Handle hard copies of purchase agreements submitted by local sales reps.
• Submit complete orders to the billing team.
• Call, text, and email customers to assist and educate them on the breast pump and other maternity products.
  
  

Requirements

Position Requirements:

• Excellent verbal communication skills.
• Self-starter
• Strong problem-solving skills, including the ability to manage crises calmly and professionally.
• Ability to concentrate on tasks, meet deadlines, and demonstrate organizational and time management skills.
• Ability to follow instructions and work independently.
• Maintain confidentiality of patient, financial, and company information.
• Proficient with Microsoft Office
  
  

Compensation and Benefits:

• $17-$19 hourly based on experience
• Major Medical and Dental Insurance;
• 401K;
• ESOP Shares – we are an employee-owned company
  
  

At Neb Doctors/Pumps for Mom, we are willing to train the right individual.

If you are passionate about providing excellent customer service, working with a dedicated team, and contributing to the well-being of new mothers and their families, we invite you to apply. Submit your resume and cover letter to [ ]. Join us in positively impacting the lives of our customers and communities.

Note: Neb Doctors/Pumps for Mom is an equal-opportunity employer. We will provide training for the right candidate.