What are the responsibilities and job description for the Web Support Specialist position at Inhabit®?
About Inhabit
Inhabit operates a unique collective of tech-forward companies serving the residential and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit inhabit.com.
Job Description
Web support at Bluetent is fast paced and requires a passion for solving problems while providing a high level of customer service. The Support Specialist is responsible for daily technical troubleshooting, client communication and support tracking for the Web Services team. Your daily routine will include assisting clients by providing technical advice and answering client’s questions related to their website, API and/or CMS, or escalating issues as needed. This is a client-facing role and requires exceptional customer service, communication, and organizational skills.
This position will allow you to build on your current skill set and explore new skills as we employ a vast array of technologies throughout our platforms. You will be working within the Web Support team and working closely with other departments in the company. This means answering questions for Strategic Account Managers, SEO Specialists, Email Account Managers, and others. Bluetent websites rely heavily on data retrieved via APIs so you will also be working with other third-party software partners.
The Web Support department works closely with the development team and is expected to keep up with current workflows, development strategies, and technologies.
What You’ll Do (Functions & Responsibilities)
What We’re Looking For (Minimum qualifications)
Inhabit operates a unique collective of tech-forward companies serving the residential and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit inhabit.com.
Job Description
Web support at Bluetent is fast paced and requires a passion for solving problems while providing a high level of customer service. The Support Specialist is responsible for daily technical troubleshooting, client communication and support tracking for the Web Services team. Your daily routine will include assisting clients by providing technical advice and answering client’s questions related to their website, API and/or CMS, or escalating issues as needed. This is a client-facing role and requires exceptional customer service, communication, and organizational skills.
This position will allow you to build on your current skill set and explore new skills as we employ a vast array of technologies throughout our platforms. You will be working within the Web Support team and working closely with other departments in the company. This means answering questions for Strategic Account Managers, SEO Specialists, Email Account Managers, and others. Bluetent websites rely heavily on data retrieved via APIs so you will also be working with other third-party software partners.
The Web Support department works closely with the development team and is expected to keep up with current workflows, development strategies, and technologies.
What You’ll Do (Functions & Responsibilities)
- Communicate with clients via email and phone regarding their requests within Bluetent’s outlined Service Level Agreement for response times
- Investigate website issues, coordinate resolutions and monitor cases to completion
- Keep track of and coordinate multiple projects with different project completion dates
- Serves as a Project Manager on some website upgrades and implementation projects
- Adhere to Bluetent’s policies on use of Subscription Support time and keep clients within budget
- Identify trends in support requests and communicate them with management and the development teams
- Troubleshoot software connection issues with any applicable data source or API
- Contribute, maintain, and spread awareness of product documentation
- Become a subject matter expert in Bluetent products and our associated platforms
What We’re Looking For (Minimum qualifications)
- 2-3 years related experience
- Exceptional communication and interpersonal skills, both verbal and written
- Strong organizational skills with an eye for details
- Excellent problem-solving skills and the ability to ask the right questions to get to the root of an issue
- Knowledge of, or experience with APIs a plus
- Knowledge of, or experience with WordPress
- Knowledge of, or experience with Drupal
- Experience or interest in the vacation rental industry
- Desire to learn about Bluetent’s products and services
- Willingness to be flexible with a positive attitude toward adapting to change
- Experience with O365
- Experience with Salesforce and Jira a plus
- High School Diploma required
- Bachelor’s Degree preferred
- Full time, Hourly, Non-Exempt
- Mason, OH
- We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday
- Competitive Pay
- Health Insurance: Medical, Dental, Vision and Prescription Plans
- Health Savings Accounts
- Flexible Spending Account
- Dependent Flexible Spending Account
- Critical Illness
- Accident
- Retirement Savings Plan (401K) with discretionary company match
- Short and Long Term Disability
- Company Paid $25,000.00 life insurance
- Supplemental Life and AD&D Insurance
- Employee Assistance Program
- Paid Holidays
- Paid Vacation
- Paid Volunteer Time
- Inhabit Employee Discount Programs
Salary : $25,000