What are the responsibilities and job description for the Sales and Customer Service Associate position at Ingredient Supplier?
Company Description
Ingredient Supplier is a trusted distributor of premium food-grade and Kosher raw ingredients, offering both small and bulk orders at competitive wholesale prices. With over 20 years of excellence, the company is dedicated to quality, service, and integrity, prioritizing customer needs. In addition to ingredient distribution, Ingredient Supplier provides contract manufacturing, co-packing, and efficient logistics solutions. Operating from two ISO 9001:2015 and FSSC 22000 certified facilities in Houston, TX, the company ensures products are consistently in stock for prompt shipping, often within a day.
Role Description
This is a full-time on-site role located in Houston, TX, for an Inbound Sales and Customer Service Associate. The associate will be responsible for providing exceptional customer service by responding to inquiries, resolving concerns, and assisting customers with their purchasing needs. Additional responsibilities include processing orders, managing sales inquiries, ensuring an excellent customer experience, and supporting sales processes. Collaboration with team members to drive customer satisfaction is a vital component of the role.
Qualifications
Ingredient Supplier is a trusted distributor of premium food-grade and Kosher raw ingredients, offering both small and bulk orders at competitive wholesale prices. With over 20 years of excellence, the company is dedicated to quality, service, and integrity, prioritizing customer needs. In addition to ingredient distribution, Ingredient Supplier provides contract manufacturing, co-packing, and efficient logistics solutions. Operating from two ISO 9001:2015 and FSSC 22000 certified facilities in Houston, TX, the company ensures products are consistently in stock for prompt shipping, often within a day.
Role Description
This is a full-time on-site role located in Houston, TX, for an Inbound Sales and Customer Service Associate. The associate will be responsible for providing exceptional customer service by responding to inquiries, resolving concerns, and assisting customers with their purchasing needs. Additional responsibilities include processing orders, managing sales inquiries, ensuring an excellent customer experience, and supporting sales processes. Collaboration with team members to drive customer satisfaction is a vital component of the role.
Qualifications
- Customer Service and Customer Support skills to resolve inquiries, concerns, and ensure satisfaction
- Communication and Customer Experience skills to engage with customers in a professional and positive manner
- Sales skills to effectively assist customers in choosing appropriate products and closing sales
- Strong organizational and problem-solving abilities
- Proficiency in using CRM tools or related software is a plus
- High school diploma or equivalent; further education or training in sales or customer service is advantageous