Digital Product Manager

Job Description

Ingram Content Group (ICG) is seeking a Digital Product Manager to join our team. This individual identifies development needs for the Covered and MediaScout products, factoring in customer needs, market development, and growth requirements. Develops and maintains direct communication and feedback loops with IT, Marketing, and internal and external customers. Monitors the content industry to stay abreast of marketing, data, and other industry trends, building them into the product vision and development roadmap. Works closely with the Catalog Services and Sales teams to identify educational opportunities and new service initiatives for customer facing products and services.

Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning.

Required Qualifications:

• Bachelor’s degree or year-for-year equivalent experience
• 5 years publishing or equivalent experience in marketing or similar technology
• 2 years project or digital product experience
  
  
  

Preferred Qualifications:

• Ability to apply sales forecasting
• Ability to evaluate client accounts for profit potential
• Ability to recognize obstacles and challenges, determine cause, and takes appropriate action to resolve.
• Ability to develop and maintain successful relationships at all levels of client companies with emphasis on executive level.
• Project Management skills
• Time management skills
  
  
  

Key Responsibilities:

• Partners with internal and external stakeholders to identify product development needs.
• Partners with IT to prioritize the development of the platforms, balancing competing priorities according to the Digital team strategy and vision while also supporting the sales and growth budget targets and customer retention goals.
• Manages and oversees all tasks associated with the successful development, documentation, marketing, and launch of new products and product upgrades for Covered and MediaScout.
• Manages key performance indicators for development in partnership with the IT leadership teams, ensuring development progress and throughput meet budgeted and promised goals.
• Interfaces regularly with key publishers and users to develop a deep understanding of their needs, articulated and non-articulated.
• Provides analysis and detailed specification requirements for product enhancements to IT that define successful growth of the product to meet and exceed customer expectations.
• Ensures that new and existing development operates smoothly; interacts with other departments to maintain a high level of operational success.
• Principal escalation point for critical publisher and other customer issues that relate to the performance of the products.
• Manages funnel for development to include assessing business case, working with the Digital Product Specialist to delegate and manage requirements workload appropriately.
• Works with Sales to develop innovative product features and solutions.
• Provides monthly reporting to senior management and stakeholders on product development progress and goals, as well as any market insights and trend reporting from other industries.
• Speaks and presents as needed at industry events and gatherings.
  
  
  

Hiring Salary Range: $97,201 - $123,251. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
• 15 vacation days & 12 sick days accrued annually and 3 personal days
• 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
• Wellness program with access to onsite gym and basketball court for associates
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
• Company match program for United Way donations
• Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code
  
  

Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE - Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English
• EEO Poster in Spanish