Corporate IT Support Engineer

Classification: Regular full-time, exempt

Reports to: VP, Technology Operations and Infrastructure

Location: Alpharetta, GA (hybrid)

About Ingo

Ingo Payments is the instant money company. We turn cash, check and ACH payments into real-time digital funds, giving consumers and businesses instant access to their money in almost any debit, prepaid or credit card account or digital wallet. Our services run on a hybrid platform of co-located data centers and public cloud, built to meet the security and compliance standards of a regulated payments company.

About the Role

The Corporate IT Support Engineer is the first line of technical support for Ingo employees, onsite in Alpharetta and remote. You will keep laptops, accounts, collaboration tools and office technology running, and you will do it inside an environment governed by PCI DSS and SOC 2 where access control, asset tracking and documentation matter as much as fixing the problem. The work schedule will be standard business hours M-F, with occasional after-hours work for maintenance windows, deployments, and any urgent issues that may arise.

The right person pairs strong troubleshooting with genuine customer service. You explain technical issues clearly to people at every skill level, close tickets with good notes, and follow security procedures without being reminded.

This role works directly with the Infrastructure and Information Security teams. It offers exposure to data center, cloud, networking and security operations, with a career path toward systems administration, systems engineering or security operations.

Responsibilities:

End-user support

• Provide onsite and remote support for Windows laptops and workstations, MacBooks, mobile devices, peripherals and business applications
• Own the IT helpdesk queue in Jira: triage, prioritize, resolve or escalate tickets, and document fixes so they can be reused
• Troubleshoot connectivity issues, including office Wi-Fi, VPN and remote access
• Support Azure Virtual Desktop users, including client setup, session connectivity and FSLogix profile issues, escalating platform issues to Infrastructure
• Support RingCentral phone service, including user setup, devices and call routing, and conference room AV

Identity, Access and Microsoft 365

• Process onboarding, role changes and offboarding on schedule, following documented approval workflows
• Manage user accounts, groups and licenses in Active Directory, Microsoft Entra ID and Microsoft 365, using delegated, least-privilege rights
• Support Outlook, Teams, SharePoint, OneDrive and the rest of the Microsoft 365 suite
• Enroll and support users in multi-factor authentication and reset credentials through verified identity checks

Endpoint Management and Security

• Image, enroll, configure and deploy endpoints using Jamf Pro for macOS and Microsoft Intune with Windows Autopilot for Windows
• Confirm endpoints meet security baselines: encryption, endpoint protection (CrowdStrike Falcon), and current OS and application patches
• Support the Windows patch management process for end-user devices and report compliance gaps
• Assist Information Security with phishing reports, suspicious activity and endpoint containment requests

Assets, Compliance and Documentation

• Maintain an accurate inventory of laptops, mobile devices, peripherals and software licenses across the asset lifecycle
• Coordinate hardware purchasing, repairs, warranty claims and secure disposal with certificates of destruction
• Produce evidence for PCI DSS, SOC 2 and internal audits, such as access reviews, onboarding/offboarding records and asset reports
• Write and update knowledge base articles and support procedures

Office Technology

• Maintain office network equipment, printers and AV systems with Infrastructure
• Act as the onsite contact for IT vendors and building-related technology work

Required Qualifications:

• 3-5 years of corporate IT support experience
• Strong hands-on support of Windows 11 and macOS on business laptops and workstations
• Hands-on Jamf Pro administration: macOS enrollment, configuration profiles, policies, app deployment and inventory
• Hands-on Microsoft Intune administration: device enrollment, compliance and configuration policies, app deployment and update rings
• Experience provisioning Windows devices with Windows Autopilot, including hardware hash registration and deployment profiles
• Working experience administering Active Directory and Microsoft 365, including user, group, license and mailbox management
• Experience administering Microsoft Entra ID, including conditional access and hybrid-joined devices
• Experience administering RingCentral: user and extension setup, desk phones and softphones, call routing and call queues
• Experience with Jira or a comparable ticketing system and a disciplined approach to documenting work
• Solid grasp of networking basics: TCP/IP, DNS, DHCP, Wi-Fi and VPN
• Clear written and spoken communication with non-technical users
• Highly organized and detail-oriented, able to manage a queue with minimal supervision
• Comfortable following security and change control procedures in a regulated environment
• Associate's degree in a technical field, or equivalent experience
• Ability to lift and move equipment up to 50 lbs

Preferred Qualifications:

• Experience supporting Azure Virtual Desktop users: Windows App/Remote Desktop client setup, session connectivity and FSLogix profile troubleshooting
• Familiarity with EDR tools, ideally CrowdStrike Falcon
• Experience in a PCI DSS, SOC 2 or other audited environment
• Exposure to PowerShell or other scripting for routine administration
• Experience supporting conference room AV
• Certifications such as CompTIA A , Network or Security , Jamf Certified Tech or Admin, or Microsoft 365 Certified: Endpoint Administrator Associate

Ingo Payments is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by law.