Ingham County Health Center Operations Director

Under the direction of the Executive Director/Deputy Health Officer, and as a member of the ICHC Senior Leadership Team, the Operations Director will direct the leadership, management and vision necessary to ensure proper operational controls, administrative procedures, and people systems to effectively grow ICHC and to ensure financial strength and operating efficiency.

• Under the guidance of the Executive Director/Deputy Health Officer, develops and implements operational plans leveraging current technologies to maximize cost efficiencies and productivity while promoting ICHC as a primary care provider of choice in the Ingham County region.
• Provides general supervision for the daily management and operation of ICHC services, in order to achieve delivery of programs and services in a high quality and fiscally responsible manner which is sensitive to the varied needs and backgrounds of ICHC patients.
• Recommend and develop operations policies and procedures to drive achievement of the organizational mission.
• Ensures health center is appropriately staffed during business hours for service provision, within context of established budget parameters.
• Collaborates with the Leadership team to support patient advisory committees as appropriate and regularly assess the effectiveness of services provided by the ICHC.
• Under direction of the Executive Director/Deputy Health Officer, partners with the Finance department to develop an annual operating budget.
• In partnership with the Medical Director/Chief Medical Officer, operates clinic and related activities within established budget parameters.
• Supports the Executive Director/Deputy Health Officer, by providing information, analysis and reports to facilitate the Quality Committee, Finance Committee, Executive Committee and Membership Committees’ work in collaboration with other members of the ICHC Senior Leadership Team.
• Develops, implements and monitors systems designed to fully comply with contract and/or grant requirements as provided to ICHC. Negotiates contract language when appropriate, seeking guidance from legal counsel and Executive Director/Deputy Health Officer support.
• Provides oversight, supervision, and support for the following positions:
• Community Health Center Manager
• Central Services Manager
• Provides operational oversight of projects, improvements, systems, workflows and planning and execution as it relates to future growth opportunities.
• Motivate and lead a high-performance management team for various departments.
• Foster a success-oriented and accountable environment.
• Supports a positive and empowering workplace culture and fosters a team approach.
• In collaboration with the Medical Director/Chief Medical Officer and other members of the ICHC Senior Leadership Team, assess the functioning of the clinic and the quality, effectiveness, and efficiency of operations to ensure best practice.
• Monitor ICHC performance. Evaluate the results of overall activities regularly and systematically, and report these results to the Executive Director/Deputy Health Officer, Senior Leadership Team, and the Board of Directors as appropriate.
• Under the direction of the Executive Director/Deputy Health Officer, develops new programs and services for ICHC. Directs and monitors new clinic programs to achieve established objectives.
• Maintains organizational integrity. Ensures that all organization activities and operations are carried out in compliance with all local, state, and federal regulations in governing business operations.
• Complies with the organizations safety policies and procedures. Ensures compliance with governmental licensing and regulatory requirements where applicable.
• Develop, implement and monitor communications systems designed for safe and efficient operations and resolution of problems.
  

Other Functions

• Performs other duties as assigned.
• Must adhere to departmental standards in regard to HIPAA and other privacy issues.
• During a public health emergency, the employee may be required to perform duties similar to, but not limited, to those in his/her job description.
  
  

(An employee in this position may be called upon to do any or all of the above tasks. These examples do not include all of the tasks which the employee may be expected to perform.)

Education: Bachelor’s Degree in healthcare, public or business administration required. Master’s Degree preferred.

Experience: Five years of health services operational management experience, preferably in FQHC and/or ambulatory care settings.

Other Requirements

• Licenses/certifications must be kept current and in good standing.
• Strong working knowledge of financial and business operation principles and project management.
• Demonstrated advanced competency in people leadership with proven measurable positive outcomes.
• Experience in budgeting, health information technology, legal environment and the clinical functions of healthcare.
  
  

Demonstrates effective communication skills by engaging, interacting and working with all individuals to ensure clarity and understanding in all interactions.

(The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.)

Working Conditions

• This position works in an indoor environment. There is no planned exposure to prominent lights, noises, odors, temperatures or weather conditions.
• This position is exposed to communicable diseases, blood, other body fluids, etc.
• This position is exposed to individuals in crisis. These individuals may suffer from mental or emotional illness, have violent tendencies or be unconcerned with their personal safety and hygiene.
• This position is required to travel for meetings and appointments.
• This position is provided, and required to use, Personal Protection Equipment to minimize the risks associated with the working conditions listed above.
  
  

Physical Requirements

• This position requires the ability to sit, stand, walk, traverse, climb, balance, twist, bend, stoop/crouch, squat, kneel, crawl, lift, carry, push, pull, reach, grasp, handle, pinch, type, endure repetitive movements of the wrists, hands or fingers.
• This position’s physical requirements require periodic stamina in climbing, balancing, twisting, bending, stooping/crouching, squatting, kneeling, crawling and pinching.
• This position’s physical requirements require regular stamina in traversing, lifting, carrying, pushing, pulling, reaching and grasping.
• This position’s physical requirements require continuous stamina in sitting, standing, walking, typing and enduring repetitive movements of the wrists, hands or fingers.
• This position performs sedentary work requiring a negligible amount of effort in the physical requirements above.
• This position primarily requires close visual acuity to perform tasks within arm’s reach such as: viewing a computer screen, using measurement devices, inspecting and assembling parts, etc.
• This position requires the ability to communicate and respond to inquiries both in person and over the phone.
• This position requires the ability to operate a PC/laptop and to enter & retrieve information from a computer.
• This position requires the ability to handle varying and often high levels of stress.
  
  

(This job requires the ability to perform the essential functions contained in this description. These include, but are not limited to, the requirements listed above. Reasonable accommodations will be made for otherwise qualified applicants unable to fulfill one or more of these requirements.)

MC14

April 2023