Community Health Representative lll - Birch CHC

Performs a variety of complex clerical tasks in the processing of Environmental Health documents and provides administrative support to Environmental Health Supervisors and field staff. Processes and receipts payments for licenses, permits, applications and other services. Requires a high degree of computer literacy for daily use of Microsoft Office applications, accounting software, inspection software, various databases, Geographic Information Systems (GIS), and other related software. Assists clients in-person and remotely with paperwork, payments, complaints, and navigating up to a dozen Environmental Health programs. Responsible for scanning, filing, and processing letters for multiple programs. Performs data entry and creates reports.

• Provides customer service to the public in person, via telephone, and through various electronic means.
• Assists the public with obtaining and completing the correct applications, permits, or licenses. This includes problem solving and providing detailed instructions.
• Provides guidance to clients on basic program functions and provides contact information for the appropriate staff. Reviews paperwork for completeness and accuracy.
• Process payments via cash, check, credit, and online, and log payments into various databases and program applications.
• Receives complaints from the public. Assesses relevant authority and refers complainants to the proper Environmental Health Program staff or appropriate outside agency. Responsible for documenting initial complaint information and completing electronic logs at the beginning and end of the complaint process.
• Acquire knowledge of and assist the public in navigating various federal, state, and local programs related to Environmental Health.
• Maintains program files to ensure proper document retention and compliance with state-required minimum program requirements.
• Assists in the maintenance of departmental filing systems by ensuring proper handling of documents and files. Retrieves materials from electronic systems and conducts searches for pertinent documentation. This includes operating within traditional databases and GIS based data storage applications.
• Acquire basic competency with regard to the public health roles and services provided in all three Environmental Health program areas. This includes about a dozen distinct programs.
• Types correspondence, reports, forms and other documents, using word processing software, following established procedures or specific instructions. Proofreads documents. May type documents requiring a knowledge and use of specific environmental health terminology. Utilizes word processing and other software programs to format documents, spreadsheets, brochures, training materials and other documents.
• May perform routine bookkeeping tasks such as reviewing invoices and receivables, receipting donations, tracking expenditures, and receipting payments for services.
• Provides outreach and education to clients and department staff regarding program guidelines and health department services through mailings, displays, telephone contact and in person.
• Performs a variety of clerical support tasks such as making copies, opening, sorting and distributing mail, sending faxes, taking messages, and related tasks.
• Requires the daily use of Microsoft Office Outlook and Excel, Adobe, inspection software, and various databases. This includes data entry, data retrieval, and report generation for both staff and the public.
  
  

Other Functions:

• None listed.
  
  

The above statements are intended to describe the general nature and level of work being performed by people assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.Education: High school graduation or equivalent.

Experience: One year of general clerical experience is required. Requires experience managing multiple priorities. Requires experience and training in various computer software and equipment.

Demonstrates effective communication skills by engaging, interacting and working with all individuals to ensure clarity and understanding in all interactions.

Other Requirements

The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description. The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria.Physical Requirements:

• Ability to access office files.
• Ability to enter and retrieve information from computer.
• Ability to access charts and other records and documents of the department.
• Ability to operate copy machines and other office equipment.
• Stooping, kneeling, and crouching to retrieve and put away supplies and materials.
• May require the ability to travel throughout the county to various clinic locations.
• May require the ability to lift and carry equipment weighing up to 35 lbs.
• May require the ability to climb stairs to access work sites.
  
  

Working Conditions:

• Works in office conditions.
• May work in various off-site locations throughout the county.
• May be exposed to communicable diseases, blood, and other bodily fluids.
  
  

UAW-E

October 2023