Service Operations Project Manager

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Services Operations Project Manager – Compression Systems & Services, North America

Business Overview

Ingersoll Rand is a Fortune 500 company with a passion for making lives better. We do this by living our values, and through a relentless focus on the success of our customers and partnering with our employees to think and act like owners. We believe in sustainability through the development and distribution of a broad range of global brands designed to meet the needs of our customers in both efficient and responsible ways. Ingersoll Rand is a diverse and inclusive environment. For more information visit: www.irco.com.

Job Summary

We are seeking a highly skilled and experienced Service Operations Manager to lead the implementation and ongoing management of our SAP system. The ideal candidate will have a strong background in Oracle or SAP, service operations, and project management. This role will be responsible for ensuring that the SAP system is effectively integrated into our business processes, delivering value to the organization, and providing exceptional service to internal stakeholders.

Specific Responsibilities

• Oversee the end-to-end implementation of the SAP system, including planning, execution, monitoring, and closure of the project.
• Develop and maintain detailed project plans, ensuring that all milestones and deliverables are met on time and within budget.
• Collaborate with cross-functional teams, including IT, finance, HR, and supply chain, to ensure seamless integration of the SAP system into existing business processes.
• Serve as the primary point of contact for SAP-related issues, providing expert-level support and troubleshooting.
• Facilitate training sessions and workshops to ensure that all users are proficient in utilizing the new system.
• Monitor system performance, generate reports, and recommend improvements to optimize functionality and user experience.
• Ensure compliance with industry standards, best practices, and company policies regarding SAP and IT operations.
• Establish and maintain relationships with SAP vendors and consultants to stay informed about product updates, patches, and new features.
• Utilize effective change management approaches to ensure continuous improvement and other types of change are effectively implemented with minimal disruption to leaders, employees and other stakeholders.
  
  

Required Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or a related field.
• Minimum of 5 years of experience in service operations management with a focus on SAP systems.
• Proven track record of successful Oracle/SAP implementations and project management.
• Strong understanding of Oracle/SAP modules and functionality, as well as integration with other enterprise systems.
• Excellent leadership, communication, and interpersonal skills.
• Ability to translate complex technical concepts into simple terms for non-technical stakeholders.
• Strong analytical and problem-solving abilities.
• Proficiency in project management software and tools.
• SAP certification is highly preferred.
  
  

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40 respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

Open Approved