Customer Experience Representative

Location: Austin, TX

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80 brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.


Job Overview:

We have an opportunity available for a Customer Service Representative. Customer service representatives are responsible for preparing precise and accurate quotes and purchase orders with careful attention to detail. They assist customers through complex sampling methods, procedures, and equipment via email and over the phone. Representatives are expected to multitask and provide courteous customer service while navigating technical terminology and safety specification resources.

Responsibilities:

• Handle complaints about the institution's products, services or policies and refer them to the appropriate person while maintaining a professional and courteous demeanor.
• Develop and maintain relationships with recurring clients, earning their trust and loyalty.
• Operate in a fast-paced environment with high volume of phone calls and emails. This includes multitasking, tracking, time management, and organization.
• Communicate clearly and professionally (phone, email, etc.), while adapting to different kinds of customers across varying industries.
• Work with invoices, payments, credits, and test results while ensuring the highest level of detail and accuracy.

Requirements:

• High School Diploma
• 2 years of experience with product/ customer service

Core Competencies:

• Ability to use Microsoft Word, Excel, and Power Point.
• Provide First Class Customer Service & Support by e-mail and phone.
• Able to interact and coordinate with internal company resources and vendor resources to resolve issues for customers and distributors.
• Robust analytical skills to aid in assessing customer needs coupled with the ability to solve problems will enhance the incumbent's performance.
• Ability to handle multiple tasks in an efficient and professional manner, detail oriented.
• Excellent written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive and effective manner is required.

Preferences:

• Bachelor's degree in business, marketing, or technical related field is preferred.

Travel & Work Arrangements/Requirements:

• This position will be based at our site in Austin, TX with minimal anticipated travel.

What we Offer:

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.