CARE Contract Manager

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Position Title: Contract Manager, Negotiation Specialist

Location: Davidson, NC (Hybrid)

Job Summary

As a key member of Ingersoll Rand’s North America Commercial team, the Contract Manager is a highly visible individual contributor responsible for reviewing, negotiating, interpreting, and approving complex long-term service agreements and related commercial contracts. This role supports recurring service revenue growth, including expansion of the CARE service agreement portfolio—one of the company’s most important recurring revenue engines.

The Contract Manager evaluates contractual risk, long-term financial exposure, profitability, and policy compliance to ensure agreements are appropriately structured and aligned with company requirements. Serving as the contract negotiation subject matter expert, this individual partners with Sales, Finance, Legal, Operations, senior leadership, and channel partners to manage end-to-end contracting activities, provide guidance on contract terms and approval requirements, mitigate risk, and advance complex agreements through execution. Success in this role requires significant experience in negotiating complex commercial contracts and long-term service agreements, along with the ability to navigate customer issues and commercial dynamics while balancing speed, risk, customer needs, and business objectives.

The Contract Manager will directly influence how service agreements are structured, reviewed, negotiated, approved, and finalized to protect Ingersoll Rand’s long-term interests while supporting profitable recurring revenue growth, customer retention, and commercial performance. This role requires frequent interaction with customers, Sales teams, channel leaders, and senior leadership, including VP-level stakeholders. With “time-to-win/time-to-close” serving as an important measure of success, the ability to align stakeholders, manage communication, and move negotiations forward efficiently is critical to business outcomes.

Responsibilities

• Demonstrate strong business acumen, analytical capability, proven leadership, and interpersonal skills in a collaborative, fast-moving, deadline-driven environment.
• Lead contract negotiations and develop/implement contracting strategies, supported by thorough knowledge of contract formation, negotiation, and administration, while contributing to business and contracting policy improvements.
• Partner effectively with sales professionals and sales management on strategies for large or complex sales opportunities.
• Maintain regular direct interaction with customers to resolve issues, strengthen relationships, and support successful contract execution.
• Create and deliver clear, compelling communications that motivate North America sales teams while communicating professionally and prioritizing effectively across competing demands.
• Develop and maintain knowledge management materials, sales tools, and calculators that support sales effectiveness, pricing, and contract decision-making.
• Provide direction and content for sales and marketing collateral to support commercial initiatives and channel engagement.
• Identify performance gaps within channel teams and lead effective countermeasures, including delivering engaging training programs that strengthen channel sales capabilities.
  
  

Requirements

• Bachelor’s degree in Business, Marketing, Engineering, Finance, or related field
• 5 years of business experience with a dedicated focus on contract negotiations
  
  

Core Competencies

• Strong interpersonal and relationship building skills.
• Clear, effective communicator with strong presentation abilities.
• Proven project management capability.
• Organized and adaptable, able to manage multiple time sensitive tasks.
• Solid business acumen
• CRM proficiency, preferably Salesforce
• Strong selling skills
• Effective collaborator with the ability to influence and drive results in team environments.
  
  

Preferences

• Paralegal certification
• Compressed air industry experience
  
  

Travel Work Arrangements

• This position is hybrid from Davidson, NC
  
  

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40 respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com. Open Approved