What are the responsibilities and job description for the Front Desk Receptionist position at Ingersoll Automotive?
Company Description Ingersoll Automotive is the area’s largest retailer of Chevrolet, Buick, GMC, and Cadillac vehicles, serving customers with a strong focus on value and integrity. Rooted in the local community, the dealership has built a longstanding reputation for exceptional service and a superior ownership experience. Team members are supported by a people-first culture and a set of core values that guide daily operations. Working at Ingersoll Automotive means joining a team that is committed to guest satisfaction, professional growth, and high standards of performance.
Role Description The Front Desk Receptionist is a full-time, on-site role based in Danbury, CT. This role is responsible for greeting visitors, answering and directing phone calls, and serving as the first point of contact for guests entering the dealership. Daily tasks include managing the reception area, handling basic clerical duties such as filing and data entry, and directing inquiries to the appropriate departments. The Front Desk Receptionist will assist with guest check-in, provide general information about dealership services, and ensure that the front desk and lobby remain organized and welcoming. Collaboration with sales, service, and administrative teams is essential to support smooth dealership operations and a positive guest experience.
Qualifications
- Candidates should possess strong Phone Etiquette and Receptionist Duties skills, including answering multi-line phones, routing calls, and greeting guests professionally.
- Candidates should possess solid Clerical Skills, such as data entry, filing, managing schedules, and handling basic office systems.
- Candidates should possess excellent Communication skills, including clear verbal and written communication and the ability to relay information accurately.
- Candidates should possess Customer Service skills, with the ability to handle inquiries, resolve basic concerns, and maintain a friendly, helpful demeanor.
- Additional beneficial qualifications include prior front desk or administrative experience, familiarity with dealership or retail environments, proficiency with common office software, reliability in time management, and a high school diploma or equivalent.