What are the responsibilities and job description for the Solution Engineer ISV & PSP position at Ingenico?
WELCOME TO INGENICO
Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance.
With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.
About The Role & Team
The Solutions Engineer for PSPs & ISVs is responsible for driving the successful technical adoption, integration, and ongoing support of Ingenico’s solutions within our partner ecosystem. This role works closely with account executives, partner managers, and product teams to provide technical expertise and integration guidance throughout the pre- and post-sales cycle.
As the technical liaison between PSP/ISV partners and internal departments including product management, sales, marketing, QA, and software development, you will gather and translate business and technical requirements into actionable solutions. You’ll deliver product demonstrations, lead technical workshops, guide integrations, and provide consultative support to ensure seamless deployment of Ingenico’s payment solutions.
The ideal candidate has proven experience supporting large, complex integrations in the payments or fintech space, with strong communication skills and the ability to bridge business needs with technical execution.
What You’ll Do
lngenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance.
With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.
About The Role & Team
The Solutions Engineer for PSPs & ISVs is responsible for driving the successful technical adoption, integration, and ongoing support of Ingenico’s solutions within our partner ecosystem. This role works closely with account executives, partner managers, and product teams to provide technical expertise and integration guidance throughout the pre- and post-sales cycle.
As the technical liaison between PSP/ISV partners and internal departments including product management, sales, marketing, QA, and software development, you will gather and translate business and technical requirements into actionable solutions. You’ll deliver product demonstrations, lead technical workshops, guide integrations, and provide consultative support to ensure seamless deployment of Ingenico’s payment solutions.
The ideal candidate has proven experience supporting large, complex integrations in the payments or fintech space, with strong communication skills and the ability to bridge business needs with technical execution.
What You’ll Do
- Act as the primary technical interface for PSP and ISV partners throughout integration and deployment.
- Guide partners in implementing and supporting Ingenico’s hardware and software payment solutions.
- Collaborate with PSPs, ISVs, and third-party providers to resolve integration challenges and accelerate time to market.
- Deliver technical presentations, product demonstrations, and whiteboard sessions to support sales engagements.
- Translate partner and customer requirements into best-practice solutions and integration designs.
- Provide consultative support and training to partners on Ingenico’s solution stack.
- Support existing partners with troubleshooting, upgrades, and ongoing optimization.
- Participate in industry and partner events to showcase Ingenico’s technology.
- Capture partner feedback to influence product enhancements and roadmap priorities.
- Assist with testing, certification, and pilot programs for new hardware/software releases.
- Collaborate with QA and software engineering teams to diagnose and resolve integration issues.
- Development experience in Android, Java, and C#.
- Strong knowledge of API and SDK integration methodologies.
- Skilled in technical troubleshooting and solution design.
- Experience with partner-facing solution delivery, ideally in payments or fintech.
- Excellent project management, prioritization, and organizational skills.
- Strong communication skills, with the ability to engage both technical and business audiences.
- Ability to build trusted relationships with PSPs, ISVs, and cross-functional teams.
- Skilled at simplifying complex technical concepts into actionable insights.
- Knowledge of encryption standards and security practices in payments (e.g., DUKPT, Triple DES, PCI-DSS, PCI-P2PE).
- Experience with EMV certification and payment application integration.
- Familiarity with POS hardware, payment device interfaces, and middleware (e.g., OPOS, JPOS).
- Understanding of secure payment architectures for PSPs/ISVs.
- Proficiency with MS Word, Excel, Project, Visio, and PowerPoint.
lngenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.