Compliance Specialist

InfuSystem is a leading national health care service provider, facilitating outpatient care for durable medical equipment manufacturers and health care providers by delivering ambulatory pumps and supplies, along with related clinical, biomedical and billing services, to practices and patients nationwide. With a comprehensive suite of services, InfuSystem improves clinician access to quality medical equipment and promotes patient wellness and safety while reducing the overall cost of infusion care.

InfuSystem offers Oncology, Pain Management and Wound Care therapies, including Negative Pressure Wound Therapy. The company’s Durable Medical Equipment (DME) Services are composed of direct payer rentals, pump and consumable sales, and biomedical services and repair, including on-site and depot services. InfuSystem provides the sale, rental, lease and associated supplies, including infusion pumps, nerve blocks for acute pain, nerve block catheters, postoperative pain pumps, central venous catheters, IV pumps, pole-mounted pumps, syringe pumps, enteral pumps, Huber needles, clean room supplies, IV extension tubing, pump tubing, ambulatory pumps, replacement pumps, disposable products, central venous access devices, closed system transfer devices, negative pressure wound therapy vacs, wound vac, and chemotherapy and oncology infusion pumps. Biomedical services include both on-site and depot preventive maintenance, repair and warranty services, ranging from equipment inspections to extensive repairs, including compression device systems, defibrillators, EKG machines, electrosurgical units, external pacemakers, humidifiers, infusion pumps, LCDs, light sources, modules, patient monitors, printers, pulse oximeters, telemetry transmitters and tourniquets – all completed to factory specifications.

Headquartered in Rochester Hills, Michigan, InfuSystem delivers local, field-based customer support and operates Centers of Excellence in Michigan, Kansas, California, Massachusetts, Texas and Ontario, Canada.

Summary:

The Compliance Specialist ensures InfuSystem adheres to all federal, state, and local laws.  This position maintains and acquires required licensing for the organization to operate, performs internal audits, and serves as the document control administrator for compliance and accreditation documentation.  The Compliance Specialist supports the Compliance Supervisor in the areas as detailed below. 

In this role, the Ideal Candiate will: 

• Responsible for maintenance of current federal, state, and local business licenses for all business segments to include state Boards of Pharmacy, HME/wholesale licenses, DRICs for Submits renewal applications in a timely manner to prevent the lapse of any license.  Follows up closely on license renewal submissions ensuring renewal is processed. 
  • Remains vigilant in any changes in licensing requirements. Research licensing requirements for new products or additional locations. 
  • Interacts professionally with Executives to obtain required personal information used in the renewal and/or acquisition of new licenses.
  • Maintains confidentiality of personal data and follows up annually for accuracy.
  • Exceptionally organized to meet renewal dates and avoid late fees, fines, and/or penalties.
  • Reports changes (change in officers, change in location, change in ownership, change in products for example) to the State Board of Pharmacy as required within the required timeframe and maintains accurate notes for which states require notification and the timeframe to report.
  • Maintains Surety Bonds and corresponds with Finance for any renewals or new bonds as it relates to Medicare and state licensing requirements.
  • Collaborates with DRICs to ensure compliance and adherence to state requirements such as renewal of personal licenses and completion of State Board of Pharmacy Self-Assessments where required.
• Maintains physician license integrity to ensure license is in good standing with the state licensing board as well as OIG and SAM exclusion lists. Confirming PECOS enrollment as required. Identifies discrepancies and clearly communicates details in a timely manner.
• Serves as document control administrator for all compliance documentation which includes CHAP policies, HIPAA, Compliance, IT/Security, Business Continuity policies and their supporting work Instructions, forms, and records. Also, marketing materials that are under document control and any additional controlled documentation not otherwise stated. This includes maintaining the document review schedule and proactively notifying the process owners when documents are due for annual review to align with the master work plan schedule
• Assist the Compliance Supervisor with patient complaints
  • Responds to patient complaints
  • Follows up with internal parties as needed and performs investigations
• Performs internal audits to ensure compliance with HIPAA and Compliance programs, Environmental and Safety policies, and CHAP accreditation standards.  This includes conducting opening and closing meetings with leaders/process owners, preparing, and presenting final audit reports, and documenting findings in QA software, and following up on audit findings closely to ensure completion.  May assist in other audits, as assigned. 
• Other duties as assigned.

Supervisory Responsibilities:

This role has no supervisory responsibilities.

The Ideal Candidate Will Have The Following Qualifications:

• Associate’s degree from College or Technical school; 2-4 years previous experiences in a related regulatory position. Previous experience in a healthcare field required.
• Experience in healthcare accreditation preferred.
• Influence – ability to influence multiple stakeholders at varying levels including ensuring a thorough understanding of what’s needed in certain circumstances to remain compliant.
• Problem Solving - Gathers and analyzes information skillfully utilizing knowledge of the organization and the products and services it provides.
• Technical Skills – Ability to electronically organize information and keep organized files and Strives to continuously build knowledge of requirements in the scope of InfuSystem products and services.
• Teamwork - Contributes to building a positive team spirit and contributing to a positive
• Strategic Thinking – Follows Management’s strategy to achieve organizational goals while maintaining compliance; Adapts to changing conditions.
• Strong technical skills tied to Microsoft office
• Motivation- Self-motivated to adhere to timelines set by licensing body; Follows up closely and ensures completion of renewals or acquisition of new
• There is no travel associated with this

Personal and Professional Attributes:

The ideal candidate must be a rigorous analytical thinker and problem solver with the following professional attributes:

• Strong work ethic
• Sound judgment
• Proven written and verbal communication skills
• Natural curiosity to pursue issues and increase expertise
• Pursue and design innovative analytical performance metrics
• The courage to promote and defend ideas and analyses
• Passionate about InfuSystem and serving customers and patients
• Strives to make an impact on improving our business processes and results
• Exemplary honesty and integrity
• Ability to collaborate effectively and work selflessly as part of a team

 Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Comprehensive Benefit Package:

At InfuSystem, we give our employees the tools to succeed both on and off the job. Our generous benefits package provides comprehensive coverage to help you protect your health and earning power and prepare for the future. In addition, we offer perks and programs that help you grow in your career and make InfuSystem a great place to work!   

• Health plan options that include an employer contribution
• Health Savings Account (HSA)
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• Dental and Vision premiums covered by InfuSystem
• Life Insurance, STD & LTD
• Paid Parental Leave
• Adoption and Fertility Assistance
• 401(k) with a specified Company Match
• Employee Stock Purchase Program
• Tuition Assistance
• Generous Paid Time Off plan
• Employee Assistance Program
• Competitive Pay
• Employee Referral Bonus