What are the responsibilities and job description for the Desktop Support Engineer position at InfoVision Inc.?
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Desktop Support Engineer
Gallatin TN- Onsite
Monday thru Friday from 1pm to 9pm shift
Job Description
Provide an exceptional technology experience for our Gap Inc. employees by listening, asking questions, soliciting feedback, assessing and responding appropriately to customer’s device hardware and application issues, requests and needs in an efficient and timely manner.
Determines appropriate and alternative solutions from mostly defined procedures and options
Research, diagnose, resolve or escalate technical and procedural issues from multiple service channels using multiple tools and documented processes
Deliver positive customer experience by creating a welcoming environment and providing best in class service through all support channels in person and virtually
Ensure consistency in service quality and capabilities for an overall high level of customer satisfaction
Demonstrate a sound understanding of relevant technologies and application products and understand the customer in a technology support environment.
Additional Job Description
Excellent interpersonal and customer service skills, ability to develop and maintain good relationships with business partners and at all levels of the organization
Learns and applies process and technical knowledge in problem solving, with ability to multitask work while keeping stakeholders informed.
Take personal accountability to meet key performance measurements
SKILLS:
Remote desktop assistance tools (Nextthink), Automation & Scripting, Service Now, SCCM, JamF, Zoom, MS Teams, Slack