IT Support Analyst

Infoverity is hiring an IT Support Analyst to be the first point of contact for our team’s technology needs — laptops, accounts, applications, and everything in between.

This is a hands-on helpdesk role built for someone early in their career, with a real path into systems administration, identity management, and security operations. You will work alongside our Information Systems team and get exposure to a modern cloud-first environment: Google Workspace, Microsoft 365, Jira, and Endpoint Management.

** THIS PERSON MUST BE LOCATED IN CENTRAL OHIO AND WILLING TO COME INTO INFOVERITY'S DUBLIN OFFICE 2-3 DAYS PER WEEK **
What you’ll do

• Serve as the first point of contact for internal IT requests — ticket, chat, and walk-up

• Troubleshoot laptops, mobile devices, peripherals, and connectivity issues on Windows, Linux and MacOS

• Handle account access, password resets, and everyday questions across our collaboration and business tools

• Image, configure, and ship laptops; maintain hardware inventory and coordinate warranty repairs

• Partner with HR and hiring managers on new hire setup, role changes, and offboarding

• Run routine patching and software updates, and help verify device compliance

• Write and maintain knowledge base articles and how-to guides that cut down repeat tickets

• Escalate what is beyond your scope, and spot patterns worth fixing at the root

Requirements

What we’re looking for

• Located in central Ohio and and willingness to come into Dublin office 2-3 days per week

• 1–2 years in IT support, helpdesk, or desktop support — internships, campus IT jobs, and co-ops count

• A degree in IT, MIS, Computer Science, or a related field

• Comfort troubleshooting Windows and macOS laptops and common business tools

• Strong customer-service instincts: patience and clear explanations

• Organization — you can juggle several open requests and know what is still outstanding

• Curiosity about how systems work, and interest in learning identity, SaaS administration, and security

• Ability to lift and move computer equipment, and occasional flexibility for after-hours maintenance or urgent issues

Nice to have - not expected

• CompTIA A , Network , Security , or ITIL Foundation

• Experience with a ticketing system such as Jira Service Management

• Exposure to Entra ID, MFA, or SSO

• Endpoint or mobile device management tooling

• Basic scripting in PowerShell, Bash of Python

• Foundational networking - DNS, DHCP, VPN, Wi-Fi

• Interest in cybersecurity or Azure




Benefits

To read more about working at Infoverity, please visit: Employee Benefits - USA - Infoverity