Workplace Operations Coordinator

Role: Workplace Operations Coordinator

Location: Bellevue, WA

Duration: 12 Months

The Workplace Operations Coordinator is responsible for delivering exceptional customer service while managing projects, owning key vendor relationships, and executing day to day operations while maintaining an organized, best in class environment.

Our ideal candidate is a proactive individual with a keen curiosity and generosity of spirit that is supportive of everyone: our employees, visitors, guests, and vendors alike.

Responsibilities include, but are not limited to:

• Customer Service - Provide the best customer experience for employees, visitors, board members, candidates, and everyone in between.
• Manage Service Now tickets within our Workplace SLA (service level agreement) with a focus on customer delivery Building Management Liaison. Work with building management by submitting tickets on behalf of our organization.
• Additionally, you will need to work with building management on vendor access and documentation required to perform work onsite.
• Continuous Improvement – Engage in operational protocols and processes to initiate continuous improvement and efficiencies in our operational pipeline.
• Communication Ready - Provide timely communications to employees regarding all that impacts them from building related issues to events to holiday schedules, etc.
• Support Site Manager with budget management.

Skills:

• 2-5 years’ experience supporting a workplace, facilities, or office management team.
• Excellent written and oral communications skills required.
• Strong problem solving and decision-making skills. Ability to multi-task and prioritize under pressure in a dynamic environment.
• Must be methodical, analytical, and well-organized. Must be able to work both with and without direct supervision.
• Must be able to handle stress and customer support issues.
• Excellent time management skills and ability to deliver on both long-term project and daily tasks.
• Must understand the Workplace environment and thus the requirement to be flexible to changing schedules – occasional early mornings, late nights and weekends are required. Ability to lift at least 25 lbs.